This study asked clients from multiproblem families to describe a successful helping relationship. The replies were analyzed using narrative research techniques and results are presented in conceptual categories with illustrative quotations from the interviews. The article offers conclusions about client preferences in the areas of working relationship, work styles, and worker characteristics. The results revealed two general domains of the client-worker relationship: factors that provided a sense of equality in the relationship, for example, love, friendship, and a nonjudgmental stance; and the notion that the helping relationship should parallel more normative contacts and include components such as flexibility, chemistry, luck, and going the extra distance.

• Summary: This article describes the results of a qualitative research project that was carried out in a social service agency in central Israel. The aim of the research was to identify essential elements in the creation of a positive intervention experience involving social workers and families in distress. • Findings: The main findings of the research are described and analyzed within the framework of institutional, social and political contexts, using Denzin's critical-interpretive approach. It was found that at the basis of what is conceived of as a positive intervention experienced by both families in distress and social workers alike, lies the quality of the bond that was established between these two groups. As a result of the bond, based on relations of trust and closeness, the clients experienced a significant relief from the weight of their distress and reported changes in their self-image and in their family relations. However, the work setting in the social agency — a heavy workload, extensive burdens of bureaucracy, and budgetary limitations — made it impossible for social workers to devote themselves appropriately to cultivating the bond. • Applications : The research here described also indicates that there is need for a `social dialogue' between social workers and clients in order to clarify the connection between individual family problems and the socio-political situation in Israel and to facilitate a greater role for the general public in matters concerning families in distress.

Eleven women from multiproblem families in Israel were asked to describe a treatment experience that they perceived as having been helpful. The replies were analyzed using narrative research techniques and grouped into conceptual categories with illustrative quotations from the interviews. Conclusions are offered regarding client preferences in the areas of technique and outcome of interventions. This study underscores the principle that, as consumers of treatment, clients should be asked what kind of services they wish to receive.

The Coronavirus pandemic (COVID-19) and its concomitant social isolation have affected older citizens more than any other sector of the population. This article describes the theoretical and practical principles of a short-term tele-therapy intervention model developed and implemented as a pilot project during the Coronavirus pandemic to support older residents of the community, who faced a variety of needs stemming from the lockdowns and social isolation. The intervention was developed and directed in collaboration with faculty members from a university school of social work and social workers from the municipal social services in Israel, and was conducted by first year social work students as part of their first field experience. This intervention combined Perlman’s model of problem solving, a telephone crisis intervention model and a strengths-based approach. Participants and students indicated that they benefitted from the programme and felt that the therapeutic relationships were meaningful. These outcomes and reports suggest that this type of intervention is successful and can be applied to older people during other crises or in other populations, communities and countries as part of the field experience of social work students.