No abstract

# 2017-168 Historically in California volunteers have been incorporated into oiled wildlife response since the late 1990s. Prior to the Refugio Oil Spill (ROS) incident in May 2015, California Department of Fish and Wildlife’s (CDFW) Office of Spill Prevention and Response (OSPR) had not managed Community Volunteers for non-wildlife activities, such as oiled shoreline cleanup. In the first days of the ROS event, members of the public who were interested in volunteering became frustrated, in part due to poor communication regarding volunteer use protocols and initial lack of an established volunteer management structure. Political expectations, in a highly urbanized and environmentally conscious community, also played a role. This paper will address, in part, how the public’s reaction to the ROS created an opportunity to test the Los Angeles / Long Beach Area Contingency Plan Non-Wildlife Volunteer Plan (LA/LB ACP - NWVP)1, and highlight lessons learned from the event and resulting changes to the volunteer program that have evolved.