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This paper focuses on the role resilience plays in flood crisis management at the municipal level. Drawing from crisis management and the resilience literature, we outline a conceptual framework for crisis management that incorporates resilience abilities, namely the ability to respond, monitor, anticipate, and learn. Then, through an in‐depth analysis of a flood event, provoked by the Synne storm in Norway in 2015, we explore the extent to which Eigersund municipality succeeded in managing the flood. We conclude by outlining the importance of resilience abilities to cope with learning and coordination challenges and by proposing further research endeavors.

Crisis and disaster research has extensively contributed to theoretical, conceptual, methodological and empirical advances in the understanding of resilience, vulnerability, social capital and risk awareness. These concepts identify complex social phenomena, which are intensified, in both positive and negative terms, by crises and disasters.However, the accumulation of knowledge about these notions has produced a vast range of definitions, which affects the way they are used in the study of crises and disasters. This paper sets a research agenda, by promoting a conceptual model to help simplify and make more researchable these complex concepts. This model stems from a triangulation of methods, with the goal of providing more researchable definitions of these notions and of illustrating linkages among them, seldom addressed in the way this model suggests, in the context of the crisis management cycle.

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