In research on diversity management we find a great deal of attention to be directed on tools and personnel issues. What we rarely come across are historical analyses of diversity management within organizations. In this paper we fill this gap and discuss the various stages an organization goes through in developing and implementing diversity policy. We do so by way of an in-depth, narrative casestudy of the Internal Revenue Service (IRS) in The Netherlands. We show how ethnic diversity management has evolved within this organization over the past two decades and what pitfalls were encountered, while at the same time discussing the dilemmas which underlie successful implementation of diversity within organizations. I n the current debate on diversity management, we find that most attention is focused on three areas: 1. What is diversity?; 2. What are the advantages and disadvantages of diversity for organizations?; 3. What are the instruments we can use in order to introduce and manage diversity in organizations? Many of the research in this area tends to have an instrumental approach, focuses on a series of tools that managers can use in this area and they are usually the personnel manager which are seen as key figures in diversity management. 1 However, what we find lacking in research so far are in-depth case-studies which actually study the historical development over a period of decades within an organization. Moreover, most studies on diversity focus on the situation in the U.S. or the U.K.. In this study, we propose to fill this gap in research by studying in detail the development of diversity policy in a large public organization over a period of two decades. We do this by way of an exploratory, in-depth case study of ethnic diversity policy in the IRS in the Netherlands. We describe and analyze the changes in diversity policy over a period of some twenty years, we show the pitfalls the IRS has encountered and how diversity policy gradually moved from hobbyism towards an integrated policy. We hope to provide not only detailed information on how diversity policy

bearded actors (in fact only two of them have real-life beards) or that they have several additional witchcraft scenes (this actually seems to have become a twenty-first century general rule), but the fact that they serve as comic relief, providing counterpoint to the tragedy of the Macbeths throughout the play. Their antics are a mix of Alinea, Tex Avery and the Monty Python's Flying Circus, and Serra even manages to nod to The Matrix when one of the witches comes with an incredibly long broom that she swings at one of the sisters who avoids it by leaning back in slow motion. Moreover, the three sisters literally lend a helping hand to the Porter (Maurizio Giordo), when they surreptitiously come to clear the stones that were left on the stage from the previous scene. Such a choice affects the play structurally, as it expands the comic elements beyond the Porter's scene, introducing a new balance not unlike Hamlet or King Lear. Even the cauldron (actually cauldron-less) scene is treated in this way: one of the tables from the banquet is left for the witches to sit upside down (i.e. they lean downwards resting their legs on the top of the table, like bats in a cave). Beyond the visual fun of the tableau, it offers a very relevant reading of witchcraft as total inversion of existing order. And at the end of the scene, Macbeth plays at 'Statues' to hear each prophecy. Macbettu, which has already won the Ubu award for the 2017 best theatre show in Italy, is an incessant cauldronful of fiendishly inventive ideas that capture the audience in a buoyant whirlwind meticulously orchestrated by Serra like an irresistible dance macabre.

This Element addresses the topical debate on blackface, race and Othello. With Shakespeare performance studies being rather Anglo-centric, the author explores how this debate has taken a radically different course in the Netherlands, a country historically perceived as tolerant and culturally close to the UK. Through several case studies, including the Van Hove Othello of 2003/2012 and the latest, controversial 2018/2020 Othello, the first main house production with a black actor as Othello, the author analyses the interaction between blackface and (institutional) racism in Dutch society and theatre and how Othello has become an active player in this debate.

If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -The purpose of this paper is to define and test a supplier selection model for Chinese and foreign banks in China. Design/methodology/approach -In total, 12 reasons affecting customers' choice in selecting Chinese or foreign banks are developed and their respective importance are tested through 2,000 questionnaires which were distributed over the city-zones of Hangzhou. Findings -Supplier performance in terms of responsiveness is of particular importance in preferring foreign banks, which are seen to have an advantage in terms of professionalism, innovation and client-orientation. For Chinese banks only one selection reason belongs to an inherent advantage, a large and convenient network, with the other reasons deriving from government's protection and historical conditions. Surprisingly, cultural aspects such as "guanxi" or personal relationship are only of minor importance. Research limitations/implications -Differentiates customers only by way of age and salary and focuses on the eastern urban population. Another shortcoming is the lack of extended qualitative research. Practical implications -With the transition of the market for financial services in China customers will have increasing options to choose between Chinese and foreign banks. This paper offers valuable information regarding customer selection processes in China. Originality/value -With most cross-comparative research based on standard cultural dimensions, this study focuses on specific behaviour of Chinese customers in selecting services with Chinese or foreign banks, finding cross-national differences to be less important than the characteristics of the specific market or product. This work also adds to the ongoing research agenda concerning Chinese customers' behaviour and Chinese banking.