This study analyzes 1557 chat reference questions received at Grand Valley State University Libraries over four semesters to determine the quantity and nature of the questions. Results indicated that use of chat reference was low and that less than a quarter of chat questions required a librarian to answer. The cost of a librarian answering a chat question ranged from $37 to $439 per question. The findings suggest that assigning chat reference to trained reference assistants will not affect patron service and that it is not cost effective to use reference librarians to answer chat questions.

ike many academic libraries, the University of Texas Libraries (UT) at UT-Austin is looking for ways to increase awareness of open educational resources (OER) on our campus. Our university does not have an OER mandate from our central campus administration, so the path towards greater awareness hasn’t been straightforward. We hope that sharing our nascent attempts to start this conversation on our campus, which have included starting a working group, offering faculty workshops, and fundraising for an OER librarian position, will help others begin to champion OER on their campuses.

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insights-library-archivaland-information-sciences.

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