No abstract

She also works as an independent PR and social media consultant since 2006. She holds a PhD in the Information and Knowledge Society Program from the UOC. She has published more than ten books on digital communication and PR and has published her works in several academic journals.

El presente artículo se centra en conocer cuáles son los objetivos, las herramientas y los ejes estratégicos que plantean las empresas españolas en sus planes de comunicación interna (CI). Asimismo, se pretende conocer el contexto empresarial en el que se desenvuelven los departamentos encargados de la CI. Todo ello se analiza profundizando en la posible existencia de similitudes y/o diferencias entre las empresas según las características estructurales de los departamentos y empresas, y también a partir del grado de efectividad autopercibida por los profesionales participantes. Para ello se realiza un estudio cuantitativo sobre una muestra de 118 responsables de CI agrupados en la Asociación de Directivos de Comunicación (Dircom). Los principales resultados muestran que los departamentos de CI de las empresas en España suelen contar con el apoyo de la alta dirección. Sin embargo, pese a la importancia que le atribuyen a la estrategia, los departamentos invierten la mayor parte de sus recursos en aspectos tácticos y técnicos. Finalmente, también se advierte la falta de integración de la comunicación interna y externa, así como de la escasez de presupuesto destinado a CI.

; Aced-Toledano, Cristina (2019). "Objectives and difficulties in the evaluation of internal communication in Spanish companies". El profesional de la información, v. 28, n. 5, e280521.

The Covid-19 pandemic has tested the role of internal communication (IC) in managing adaptation to change and digitalisation in companies, in the context of a sudden switch to implementing remote working, the reorientation and temporary interruption of activity and mass redundancies. With the aim of analysing the effect of Covid-19 on the assessment of corporate communication managers regarding the business environment and the challenges faced by IC departments in Spain, a statistical analysis compares data collected in 2018 and 2020 (N=118 and N=69 respectively) on the perceptions of members of Dircom (Asociación de Directivos de Comunicación) [Association of Communication Executives]. In addition, a systematic analysis of the 2020 open questions is carried out. The results highlight an improvement in the perception that investment in IC is sufficient during the pandemic, although it remains among the worst rated aspects of the business context. Managing digital and media developments, linking IC with corporate strategy and strengthening the role of communication in decision-making are the greatest perceived challenges, with no changes due to Covid-19. On the other hand, the majority of the respondents believe that Covid-19 is having a positive influence on IC, showing its importance for the proper functioning of the business during the pandemic, with an increase in its actions. More than half of the respondents appreciate that IC has driven business values and changes in the way these departments operate; two-thirds have learned lessons for their business; and almost three-quarters perceive that the incorporation of audiovisual and on-line media will continue.