The overlap between family and business systems creates a particular bundle of resources, which is a specific familiness that may determine how family firms positively or negatively manage their conflicts. In this article, we review the current research on conflict management and family firms and suggest theoretical propositions about the influence of familiness in constructive conflict management in family firms. We propose that specific levels of structural, cognitive, and relational dimensions of familiness configure a specific arrangement of resources that we conceptualized as collaborative familiness, which enhances constructive conflict. We discuss the main implications of this conceptualization in terms of its theoretical contributions, further research, and practice.
Family firms are a unique setting to study constructive conflict management due to the influence of family ties of the owning family imprinting a sense of common purpose and shared destiny, and high levels of trust. We study the relationship between shared vision and trust that intervene in the adoption of constructive conflict management. To achieve our purpose, we carried out a systematic indirect observation using a mixed methods approach. We used the narratives of 17 semi-structured interviews, audio-recorded and transcribed, of family and non-family managers or directors from five Spanish family firms in the siblings' partnership stage, combined with documentary data obtained from different sources. Intra- and inter-observer reliability were confirmed. Results show a dynamic relationship between shared vision and specific components of trust (benevolence and ability) at different levels of conflict management. We also provide evidence of specific processes of concurrence-seeking and open-mindedness in family and ownership forums accounting for the relevance of family governance in these type of organizations. Family firms are a sum of several subsystems which exhibit a particular resources configuration. This study sheds light on constructive conflict management in family firms opening interesting avenues for further research and offering practical implications to managers, owners, and advisors.
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