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Building upon social exchange theory and the current voice research, we posit that employee workplace "currencies of exchange" with the leader (i.e., social currency and work-related currency) are key predictors of employee promotive and prohibitive voice. Furthermore, we distinguish between the different roles of social currency and work-related currency in predicting promotive and prohibitive voice, respectively. More importantly, this study further explores the moderating effects of two important individual characteristics, psychological safety and power distance orientation, on the relationships between currencies and voice. We randomly sampled 598 Chinese employees via an online survey platform to test our hypotheses. Our results show that both social currency and work-related currency are determinants of promotive voice and prohibitive voice. Moreover, the boundary conditions for the two kinds of currencies are different. Specifically, employee psychological safety strengthens the influence of social currency on both types of employee voice, while employee power distance orientation could only amplify the relationship between work-related currency and promotive voice. Our research provides important implications for both theory and practice. Limitations and future directions are also discussed.

Service robots as an example of service innovation has been of great interest to researchers as it could produce greater value‐in‐use for consumers during service encounters. However, the question of how and why service robots may affect consumers remains inadequately understood. Leveraging service‐dominant logic and the heuristic‐systematic model, Study 1 examines the impacts of service innovation types on brand equity and the moderating role of consumer expertise. Study 2 explores whether cognitive and emotional trust can bridge the underlying mechanism. We find that consumers with higher levels of service expertise rate firms with supportive innovation (vs. interactive innovation) higher in brand equity. On the other hand, service novices rate firms with both types of service innovation similarly. Emotional trust significantly mediates the effect mentioned above. In addition, consumers with high technology expertise will better recognize firms' service innovation efforts regardless of innovation type. Our findings extend the service innovation literature by demonstrating how individual‐level factors such as consumer expertise help explain the relationships between various types of service robots and consumer response. Moreover, we reveal the importance for service brands to invest in different service robots based on target groups and build emotional trust with consumers.

PurposeThis paper seeks to answer two questions: (1) where do a country's entrepreneurship policies come from? (2) How do they evolve and shape entrepreneurial activities?Design/methodology/approachDrawing upon the comparative political economy literature and the institutional perspective, this paper proposes a theoretical model of the origin and evolution of entrepreneurship policies. We use China as a case study to apply the theoretical model and demonstrate the evolution of entrepreneurship policies in three stages during the period 1978 to 2012.FindingsThe case analysis of China provides evidence and support for our theoretical model and unpacks the process by which entrepreneurship policies originate and evolve as the result of the interplay among constantly changing policymaking, production, and knowledge regimes.Research limitations/implicationsBecause of the research context, findings may lack generalisability. Additional studies on policymaking and production regimes of different kinds and their respective roles in shaping entrepreneurship policies are encouraged to further advance this line of research.Practical implicationsThis paper offers important implications concerning entrepreneurship policy and activities for policymakers, practitioners and other stakeholders in emerging economies.Originality/valueOur study fills a gap in the entrepreneurship literature by expanding scholarly understanding of the origin and evolution of entrepreneurship policies.