One of the important roles of the airport, the facilities for passenger service improvement, is becoming increasingly advanced. Therefore, the passengers who use the airport are making effort to provide comfortable, pleasant and timely service. As the number of passengers in the airport increases, the complexity and waiting time become longer. For this reason, foreign airports prefer unmanned counters rather than manned counters in order to streamline airport procedures. We have developed a simulator to use these unmanned counters more efficiently.

No abstract