The rapid growth of digitalization has transformed the nature of business nowadays. The tremendous changes also include the business support system such as courier service and postal industry. In supporting the digitalization transformation, the Malaysian government has suggested various innovations, including in the courier service and postal industry, such as implementing PUDO at PEDi centre. It is crucial to identify the consumer's perception of the courier service quality to ensure success in implementation. The awareness of the potential customers of this new alternative will accelerate the adoption stage of the changes. Besides, the promptness, accuracy, safety, convenience and tangibles will identify the customers' satisfaction and acceptance of the new alternative. To demonstrate the importance of perceived service quality and its dimensions in the context of PUDO implementation in Sabah, this research will involve 150 respondents from courier service and postal users in Sabah . Quantitative methods will be adapted, and a survey form will be used to gather the data. The data will be analyzed by using PLS-SEM. The findings of this research will lead to the promoting and hindering factors of PUDO implementation at PEDi in Sabah. It also can be a successful framework for the service provider to succeed in Sabah.

The development of resilience in entrepreneurs is seen as a possible response to the highly competitive and unpredictable environments in which they work. Entrepreneurs are frequently overwhelmed with unforeseen circumstances such as financial crises, technological innovations, or new competitors in the field which could potentially threaten their venture survival and success, particularly for small and medium-sized enterprises. Thus, the problem of the failure of the small and medium-sized enterprise was also the front burner among entrepreneurs. Even so, researchers have several explanations on why the rate of failure of small and medium-sized businesses is high but have not been able to provide solutions to avoid it. Thus, the emergence of resilience in entrepreneurs is seen as a possible response to the highly competitive and unpredictable environments in which they work. By being resilient in the face of adversity and having the ability to start again is critical to venture continuation and success. Thus, this study tries to find out whether resilience can help to reduce this scourge to a large extent as this study is focused on the individual entrepreneur rather than the entrepreneurial process. However, entrepreneurial resilience research is still at an early stage even though academic interest in the concept of resilience has gradually increased in recent years but yet it still largely remains unclear, what entrepreneurial resilience means and which factors help to enhance this individual capacity. To help to fill this research gap, this study aims to examine the relationship between entrepreneurial self-efficacy, and basic psychological needs satisfaction on entrepreneurial resilience which capitalizes small and medium-sized enterprise entrepreneurs as the study setting. Social Cognitive theory and Self-determination theory as underpinning theory to support the established framework. The present study takes into consideration the entrepreneurial self-efficacy as an independent variable. The basic psychological needs satisfaction is considered the mediating variable whereas entrepreneurial resilience is the dependent variable.

The latest COVID-19 pandemic has affected industries worldwide, impacting virtually every industry and business field. Small and medium-sized businesses, in particular, have been hard hit due to a lack of funding and skills. The current study attempted to examine the impact of entrepreneurial self-efficacy and basic psychological needs on entrepreneur resilience among SMEs in Malaysia during the critical period of COVID-19. This integrated two-theory analysis article presents the findings of social cognitive theory and self-determination theory as one of the contributions to the body of knowledge in describing the relationship between a construct within the research context. Theoretical and practical implications are also discussed based on the proposed framework.

The purpose of this research paper is to investigate the effect of gender on students’ entrepreneurial intention (EI) as well as the determinants of the EI. This research integrated the Theory of Planned Behaviour and Integrated Behavioural Model in adapting the variables in determining the intention. This paper has two objectives, initially it aims to contribute to the literature on EI by integrating the Theory of Planned Behavior (TBP) and Integrated Behavior Model (IBM) to the Malaysian settings. Then, it investigated the effect of gender on Attitude, Perceived Behavioral Control (PBC) and Self Efficacy (SE) towards behavior on students’ entrepreneurial intention in the future. The sample consists of 429 UiTM students who have taken the entrepreneurship course. The data was analyzed using Smart PLS 3.3.7. The findings of this study revealed that gender has no significant relationship with students’ EI, attitude, PBC and SE towards students’ entrepreneurial intention. In terms of the integrated model, the findings discovered that attitude and PBC have a statistically significant relationship with EI. However, SE does not have a significant relationship towards EI. The findings will help the policymakers or the higher education institutes in developing a suitable policy and program in promoting entrepreneurship to the university graduates at the national level.

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