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The work was supported by the Croatian Science Foundation under the Project UIP-2014-09-2051 eduMINE-Leveraging Data Mining Methods and Open Technologies for Enhancement of the e-Learning Infrastructure.

Online shopping, already on a steady rise, was propelled even further with the advent of the COVID-19 pandemic. Of course, credit cards are a dominant way of doing business online. The credit card fraud detection problem has become relevant more than ever as the losses due to fraud accumulate. Most research on this topic takes an isolated, focused view of the problem, typically concentrating on tuning the data mining models. We noticed a significant gap between the academic research findings and the rightfully conservative businesses, which are careful when adopting new, especially black-box, models. In this paper, we took a broader perspective and considered this problem from both the academic and the business angle: we detected challenges in the fraud detection problem such as feature engineering and unbalanced datasets and distinguished between more and less lucrative areas to invest in when upgrading fraud detection systems. Our findings are based on the real-world data of CNP (card not present) fraud transactions, which are a dominant type of fraud transactions. Data were provided by our industrial partner, an international card-processing company. We tested different data mining models and approaches to the outlined challenges and compared them to their existing production systems to trace a cost-effective fraud detection system upgrade path.

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