Purpose The purpose of this paper is to examine SWAT operator deployment experience, personality, cognitive-emotion regulation, and decision making to see if there were correlations with successful SWAT callout resolution. These findings would then be compared with the results of a national survey of hostage (crisis) negotiators in the hopes of finding information that might be helpful with team dynamics, officer selection for these teams, and with operational dynamics and successful resolution of SWAT callouts. Design/methodology/approach Active SWAT officers (n=277) from various law enforcement entities in 21 states participated in this survey research. They completed a demographic questionnaire, questions about their callout experiences and experiences on their SWAT team, the Big 5 Personality Inventory, the Cognitive-Emotion Regulation Questionnaire, and the General Decision-Making Style questionnaire. These results were then compared with the same results obtained from a national survey of hostage (crisis) negotiators (n=514) and patrol officers (n=72). Findings Common personality and decision-making styles emerged from the SWAT survey, and correlations between these variables and the successful resolution of SWAT callouts are discussed. These results were then compared with negotiators and patrol officers via an ANOVA. Distinct differences between these groups emerged. Research limitations/implications Recruiting research participants from law enforcement, much less from a closed group such as SWAT operators, is difficult. The response rate for this study was low, and was due in part to the agency themselves declining to participate. The current study relied on honest self-report, which is always a limitation of this type of survey research. Another limitation was that lack of statistically significant findings for the multivariate and the binomial logistic regression analysis. No extrapolation of the relationship between personality, cognitive-emotion regulation, and decision-making styles and the outcome and resolution of callouts is possible based on these findings. Practical implications This research could have direct effect on the training and selection of SWAT team officers and hostage negotiators. There is also information provided that may impact the operation and coordination of these groups as they work together during callouts in the community. Social implications The current social climate in the USA seems to be calling for police departments to do everything possible to resolve high risk and dangerous situations with as much care and as little force as possible. In order to achieve successful and peaceful resolution of these SWAT callout situations, departments must deploy officers with the necessary skills, personality, and decision-making abilities. Originality/value There is very little general research on SWAT teams, and almost nothing on SWAT operator experience, personality, or decision making. These findings have value and application in SWAT operator selection and training, along with SWAT and negotiator dynamics and decision making when trying to successfully and peacefully resolve a SWAT callout operation.

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