Abstract. This study aims to determine the sigma level of the production process of a thermoplastics industry with the implementation of DMAIC approach. To achieve this purpose it was conducted interviews to know the production system, analysing the non-conformities in the produced forks. It was found that the industry has a sigma level that is the reality of industries in general, however, this level still does not equal to what is presented by large industries. The paper contributed to the improvement of industrial quality control, and the proposed method it is being evaluated so that other improvements can be implemented.