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among the most famous and prestigious universities in Vietnam. The annual FDSE conference is a premier forum designed for researchers, scientists, and practitioners interested in state-of-the-art and state-of-the-practice activities in data, information, knowledge, and security engineering to explore cutting-edge ideas, present and exchange their research results and advanced data-intensive applications, as well as to discuss emerging issues on data, information, knowledge, and security engineering.The call for papers resulted in the submission of 88 papers. A rigorous and peer-review process was applied to all of them. This resulted in 20 full (including keynote speeches) and three short accepted papers (acceptance rate: 26.1 %), which were presented at the conference. Every paper was reviewed by at least three members of the international Program Committee, who were carefully chosen based on their knowledge and competence. This careful process resulted in the high quality of the contributions published in this volume. The accepted papers were grouped into the following sessions:

Most business process modeling tools used today encourage the rendition of lean, prescribed and clearly coordinated activities, which often clash with far more intricate business realities. This paper evaluates an alternative approach that adopts concepts from storytelling and sense-making theories to elicit process stories. The viability of this approach is tested in a case study involving sixteen individuals from the same organization who tell their personal views about a business process, thus gathering a total of twenty process stories. The obtained results suggest that process stories may increase the meaningfulness, contextualization and overall richness of process models.

Consumer needs drive supply chains, so they are arguably the main actors in the process. Nonetheless, consumers are unaware of their ability to contribute to stock management and the sustainability of retail operations, from the reduction of stockouts and waste to the minimization of energy-environmental impacts, through the centralization of stock in distribution and consolidation of last mile delivery in pooling systems. For this to happen, companies must provide channels that allow consumers to actively participate in the process and negotiate delivery times and prices through sustainable purchase options, through a crowdsourcing strategy in phygital stores. This paper explores two alternative strategies, maintaining or changing the current physical retail business model, based on the increase in online commerce and the use of mobile devices and applications in the purchase process. The first is applied in physical stores in a gaming context through a consumer-facing augmented reality mobile application that rewards users for identifying stockouts and informing the need to replace products in the shelves. The second involves the transformation of physical stores into a showroom format, where desired products are read through a QR Code or using artificial intelligence through a mobile application, in which virtual shopping carts are created and deliveries can be fulfilled via home distribution centers, collection points or drive-in.