Food hubs have seen substantial growth in the past few decades but the overall operational efficiency and effectiveness is a concern for the managers of these facilities. The experiment designed consisted of 60 participants divided into four treatment groups that simulated tasks completed at food hubs. The experiment designed was a 2x2 factorial design and each treatment group had five teams with three members. The treatment groups had all combinations of the two independent variables ‘training’ and ‘process improvement’ and the impact these factors made on time to pack (TP), time to stack (TS), number of errors while stacking (ES), and number of errors while packing (EP) were investigated. The results show that for TS, TP, and ES, both training and process improvement significantly increased the food hub’s efficiency. For EP, process improvement significantly reduced errors while training had less impact.

I dedicate my thesis to my parents and my sister for their continual support throughout my life and always believing in me. I thank them for always iii TABLE OF CONTENTS