The findings provide quantitative estimates of human, robot, and environmental factors influencing HRI trust. Specifically, the current summary provides effect size estimates that are useful in establishing design and training guidelines with reference to robot-related factors of HRI trust. Furthermore, results indicate that improper trust calibration may be mitigated by the manipulation of robot design. However, many future research needs are identified.
It is proposed that trust is a critical element in the interactive relations between humans and the automated and robotic technology they create. This article presents (a) why trust is an important issue for this type of interaction, (b) a brief history of the development of human-robot trust issues, and (c) guidelines for input by human factors/ergonomics professionals to the design of human-robot systems with emphasis on trust issues. Our work considers trust an ongoing and dynamic dimension as robots evolve from simple tools to active, sentient teammates.
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Our work posits that existing human-animal teams can serve as an analog for developing effective human-robot teams. Existing knowledge of human-animal partnerships can be readily applied to the HRI domain to foster accurate mental models and appropriately calibrated trust in future human-robot teams. Human-animal relationships are examined in terms of the benefiting roles animals can play in enabling effective teaming, as well as the level of team interdependency and team communication, with the goal of developing applications in future human-robot teams.
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