The airport is the entrance to an area, region, or country and is the primary means of air transportation. Sisingamangaraja XII International Airport is a State-Owned Enterprise (BUMN) under the auspices of PT Angkasa Pura II. Sisingamangaraja XII International Airport has a public service standard policy as a form of commitment to users. In implementing public service standards policies, there are several challenges in improving the quality of public services. This study aims to identify and describe the implementation of public service standards policies at Sisingamangaraja XII International Airport. This study uses descriptive research methods through a qualitative approach. In collecting data, the researcher used the method of interview, observation, documentation using the theory of Van Meter and Van Horn. The theory consists of variables that can determine the effectiveness of implementation, namely policy standards and objectives, relationships between organizations, resources, characteristics of implementing agents, social, political, and economic conditions, and disposition of implementers. This research shows that the orientation of the implementation of public service standard policies at Sisingamangaraja XII International Airport is public satisfaction. The airport manager makes some effort, such as the provision of digital-based facilities, service efficiency, availability of facilities that are orientated to standards, and accordance with the availability of resources, characteristics of implementer organization, economic, social, and political conditions. However, the airport management is still experiencing problems in several aspects, such as coordination with related organizations and partnerships that have not been effective and the political impact of refusing to change the airport's name by the local community.

Disaster mitigation consists of structural mitigation and non-structural mitigation. Structural mitigation is a form of mitigation that is physically related. In the implementation of non-structural mitigation, the role of citizens is important and necessary so that the implementation of mitigation can be in accordance with the plan. Disaster mitigation programs can be implemented through increased education about disasters, socialization, simulations, and several other activities aimed at increasing community capacity. One form of mitigation carried out by the Karo Regency BPBD is through the creation of the Disaster Resilient Village (Destana) program. In its implementation, the mitigation carried out is still experiencing problems, one of which is limited resources. This study aims to describe the function of resources in the implementation of disaster mitigation in the village of Gung Pinto. The research method used in this study is a qualitative research method. Primary data obtained through observation and interviews were then analyzed using the Neuman model. Research problems related to the implementation of mitigation will be described using the resource concept according to George Edward. The research results are described as follows; Human resources owned by BPBD Kab. Karo in quantity is sufficient, while in quality it is necessary to provide training related to disasters, while the facility resources in supporting the Destana program are not sufficient, as well as the utilization of the authority possessed by BPBD has not been optimal because the work of the organization focuses on the work that has been done. planned.

The existence of Green Open Space (GOS)in Medan City has a number of challenges, such as availability, distribution, and other supporting infrastructure. In addition, green open space policies in Indonesia, including the city of Medan, must refer to Law Number 26 of 2007 concerning Spatial Planning, in which one of the laws and regulations mandates local governments to allocate at least 30 percent of their area as green open spaces. The researchers used a qualitative descriptive study to see how the Medan City Government implemented the green open space policy. Through this approach, researchers collect data, applicable regulations, and conduct interviews with relevant agencies and the public regarding the availability of green open spaces in the city of Medan. The related agency in this research is the Medan Sanitation and Parks Service as the implementer of the green open space policy in the city of Medan. The implementation model used is the Mazmanian and Sabatier theory which consists of three indicators, namely 1) Characteristics of Problems in Policy; 2) Policy Characteristics; and 3) Environmental Relations to Policy.