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There is a wide range of video services over complex transmission networks, and in some cases end users fail to receive an acceptable quality level. In this paper, the different factors that degrade users' quality of experience (QoE) in video streaming service that use TCP as transmission protocol are studied. In this specific service, impairment factors are: number of pauses, their duration and temporal location. In order to measure the effect that each temporal segment has in the overall video quality, subjective tests. Because current subjective test methodologies are not adequate to assess video streaming over TCP, some recommendations are provided here. At the application layer, a customized player is used to evaluate the behavior of player buffer, and consequently, the end user QoE. Video subjective test results demonstrate that there is a close correlation between application parameters and subjective scores. Based on this fact, a new metrics named VsQM is defined, which considers the importance of temporal location of pauses to assess the user QoE of video streaming service. A useful application scenario is also presented, in which the metrics proposed herein is used to improve video services 1 .

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Dynamic adaptive streaming over HTTP (DASH) has become a promising solution for video delivery services over the Internet in the last few years. Currently, several video content providers use the DASH solution to improve the users' quality of experience (QoE) by automatically switching video quality levels (VQLs) according to the network status. However, the frequency of switching events between different VQLs during a video streaming session may disturb the user's visual attention and therefore affect the user's QoE. As one of the first attempts to characterize the impact of VQL switching on the user's QoE, we carried out a series of subjective tests, which show that there is a correlation between the user QoE and the frequency, type, and temporal location of the switching events. We propose a novel parameter named switching degradation factor (SDF) to capture such correlation. A DASH algorithm with SDF parameter is compared with the same algorithm without SDF. The results demonstrate that the SDF parameter significantly improves the user's QoE, especially when network conditions vary frequently.