Brands are facing significant pressures in globalized markets so as to communicate a consistent corporate identity to their customers. Accordingly, the established past of a brand should be considered a key resource by giving the organization a competitive advantage in the marketplace. This paper examines the relationship between brand heritage and consumers’ purchase intentions of airline services and investigates the mediating roles of trust and loyalty. We conceptualize that brand heritage will have a positive effect on consumers’ purchase intentions of airline services. Moreover, using the Commitment-Trust Theory (Morgan and Hunt, 1994), we hypothesize that brand trust and brand loyalty will mediate the relationship between brand heritage and purchase intentions. Data for the study (n = 567) is collected through personal interviews of airline passengers traveling from 10 different major airports in Turkey. Results reveal that brand heritage has a significant positive direct effect on purchase intensions; however, when the brand trust and brand loyalty constructs are introduced into the model, the direct effect becomes statistically insignificant, demonstrating full mediation roles of brand trust and brand loyalty on purchase intentions. Research and practical implications are discussed.

PurposeMobile messaging applications (MMAs) have surpassed top social media platforms. Recent and rapid use of MMAs has made it extremely difficult to ignore the existence of customer-to-customer (C2C) mobile information. This study, therefore, aims to expand the knowledge of customers' adoption behaviour of such information.Design/methodology/approachThrough applying and utilizing social support theory (SST) and the information adoption model (IAM), this study introduces a holistic theoretical model, explaining customers' adoption of information derived from MMAs and exploring the antecedents of IAM. Based on the data collected from 305 UK MMA users, this study empirically tests the research model using structural equation modelling estimation.FindingsThe results of this study reveal that social support is a key antecedent of information quality and credibility and support IAM in terms of its ability to explain MMAs' information adoption.Practical implicationsThe insights are valuable for businesses and marketers to understand customers' mobile communications and be socially support-oriented while developing marketing communication strategies.Originality/valueThe study integrates SST and IAM to improve the understanding of customers' information adoption behaviour. It is the first attempt that establishes that social support is a key antecedent of IAM.

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Marka mirası, bilinen temel değerleri olan, bilinen sembolleri olan, geçmiş performansına ve tarihine önem veren uzun ömürlü markaları kapsayan bir kavramdır. Bu çalışmanın amacı kavramsal model aracılığıyla marka mirasının, o markaya ilişkin satın alma niyeti, marka imajı, marka sadakati, markaya güven ve müşteri tatmini üzerindeki etkisinin varlığının araştırılmasıdır. Araştırma kapsamında ölçeklerin ve modelin sınanması için geliştirilen tanımlayıcı nicel araştırmada önceden yapılandırılmış anket formuyla 820 tüketiciden gönüllük esasıyla yüz yüze veri toplanmıştır. Faktör ve Regresyon analizine tabi tutulan verilerden elde edilen bulgular, marka mirasının tüketicilerin o markaya ilişkin satın alma niyeti üzerinde pozitif yönlü ve istatistiksel olarak anlamlı bir etkisinin bulunduğunu göstermiştir. Daha önce ilgili yazında dolaylı etkinin tespit edilmiş olması dolayısıyla bu bulgu önemli bir katkı olarak değerlendirilebilir. Ayrıca, marka mirasının marka imajı, marka sadakati, markaya güven ve müşteri tatmini üzerinde de olumlu yönde ve istatistiksel bir etkisi olduğu görülmüştür. Sonuçlar teori, işletmeler ve tüketiciler açısından tartışılmıştır.