No abstract

To move beyond the current emphasis on voice level or quantity in voice research, it is important to consider the effects of making suggestions that others view as poor quality. Guided by sociometer theory, we propose that voice quality affects workplace ostracism: The coworker may see the employee who makes bad suggestions as incompetent, which results in the employee being ostracized. The employee’s ostracism experience matters because it may not only result in the employee’s self-perception of poor voice quality but may also lead the employee to rate the coworker’s suggestions more harshly. In a field study over 6 weeks (294 employee-coworker dyads) and two vignette experiments (401 subjects), we found support for this sociometer view of voice quality. Thus, this study makes an important contribution to voice research by highlighting the quality dimension of voice. Employees who hope to effect change through their voice should monitor whether the quality of their suggestions will be judged favorably or unfavorably by their coworkers to avoid being ostracized.

This study advances voice research by offering a social-relational view of the drivers of voice, a theoretical approach to voice that is seldom considered within the current paradigm largely focused on personality traits, job conditions, and organizational characteristics. One overlooked yet important social-relational antecedent of voice is received respect. Our core premise is that when employees believe they are respected by coworkers, they experience psychological changes to their control beliefs (representing “can-do” proactive motivation) and positive mood (representing “energized-to” proactive motivation), which then motivate voice. We further consider another social-relational variable—perspective taking—as a predictor of received respect and therefore as an indirect predictor of voice. Through a multimethod, multisample research program comprising four studies (two experiments involving more than 400 subjects in total, a sample involving more than 700 matched employee-coworker and subordinate-supervisor dyads, and a 9-week within-person field investigation of more than 400 university alumni), we provide evidence to support the proposed model. That is, received respect was associated with employees’ voice through control beliefs and positive mood, and perspective taking was a prominent predictor of received respect.

From employees' point of view, changes in ethical leadership perceptions can signal important changes in the nature of the employment relationship. Guided by social exchange theory, this study proposes that changes in ethical leadership perceptions shape how employees appraise their exchange relationship with the organization and affect their pride in or contempt for the organization. Changes in these associative/ dissociative emotions, in turn, precipitate changes in behaviors that serve or hurt the organization, notably voice and turnover. Experimental data collected from 900 subjects (Study 1) and field data collected from 470 employees across 4 waves over 14 months (Study 2) converged to show that changes in ethical leadership perceptions were related to same-direction changes in employees' pride in the organization and to opposite-direction changes in their contempt for the organization above and beyond the effect of the present ethical leadership level. Changes in pride were in turn related to same-direction changes in functional voice, whereas changes in contempt were related to same-direction changes in dysfunctional voice. The field study also provided evidence that when pride increased (decreased), employees were less (more) likely to leave the organization 6 months after. These results suggest that changes in ethical leadership perceptions are meaningful on their own, that they may alter employees' organization-targeted behaviors, and that changes in associative/dissociative emotions are the mediating mechanism.