The Criminal Code Bill, also known as Rancangan Kitab Undang-undang Hukum Pidana (RKUHP), passed in the House of Representatives (DPR) on December 6, 2022, is being debated because several issues need to be fixed. Therefore, research was conducted to determine the public's reaction to the ratification of the Criminal Code Bill by analyzing Twitter data. This study aims to obtain a general response to the legalized RKUHP. We use sentiment analysis, a text-processing method, to get data from the public. To do this, we used N-grams (unigrams, bigrams, and trigrams) along with three algorithms: Naïve Bayes, Classification and Regression Tree (CART), and Support Vector Machine (SVM). The result of sentiment analysis found that 51% of tweets were positive about the ratification of the RKUHP, and 49% were negative. In addition, it was also found that SVM has the best accuracy compared to other algorithms, with an accuracy value of 0.81 on the unigram combination.

Badan Meteorologi, Klimatologi, dan Geofisika (BMKG) is the weather agency in Indonesia. It has One-Gate Integrated Service Application, also known as Pelayanan Terpadu Satu Pintu (PTSP) BMKG Application, which is a web-based ecommerce concept application. Its goal is to provide users with information and services related to Meteorology, Climatology, and Geophysics (MCG) by using information and communication technology. This is part of Indonesia's move toward egovernment. Since January 2020, all MCG service and information activities through PTSP BMKG must be done using the application. With a questionnaire and multivariate analysis, this study aims to determine how the quality of service affects customer satisfaction with the PTSP BMKG application. Scientists use the E-S-Qual scale to prove that it works and is a good measure. The results of this study show that customer satisfaction is affected positively and significantly by efficiency, fulfillment, system availability, and privacy simultaneously. Partially, customer satisfaction with the PTSP BMKG application is affected positively and considerably by how well the application works and how well it meets customers' needs. This has implications for the evaluation that BMKG needs to do.