The gap between students and laboratory managers at the faculty of engineering is a problem discussed in this study. This study aims to discover the gap between laboratory managers at the engineering faculty and customer perspectives (students) in the importance of service and performance satisfaction. Service Quality (SERVQUAL) method is used in this study to determine the value of perceptions and expectations of students as customers. The results of the research show that the average values of the dimensions of service quality (tangible, empathy, responsiveness, reliability, assurance) as a whole are 4.679 for the average of expected value and 3.913 for the average of perceived value. It means there are still gaps since the average of expected value is greater than the actual value. Thus, it can be concluded that the perceived value of the overall quality dimension is lower than the expected value, meaning the students are not satisfied because their expectations have not fulfilled yet and there are gaps between students and laboratory managers in the engineering faculty. Laboratory managers are advised to improve service that has a large gap, namely tangible, by providing comfortable, clean, and spacious laboratory rooms in accordance with laboratory standards; complete and adequate supporting facilities for practicum; and the quality and quantity of practicum tools in accordance with the needs of the practicum process.  

Abstract. Bandung Islamic University is a private university that gets college institution accreditation with predicate of Excellence (A) in Bandung. Based on the results of a survey conducted by the Unisba Quality Assurance Agency in 2016/2017 the problem of parking was ranked second. The purpose of this study was to find out the opinions of the academics (Lecturers and Students) on parking needs, optimization of Unisba parking. The approach method used is the method of Quality Function Deployment, and calculation of optimization parking area. The results of the study with the Quality Function Deployment method found that the desires of the academics include a more regulated parking layout, having automated ticketing facilities, the parking area lines, bicycle parking facilities, adding officers, installing cctv, adding lighting for parking, holding parking for diffability, e -ticketing, notification of empty parking area through running text, free helmet safekeeping, 24-hour parking service, supporting safety standards and installation of roofs for motorbike parking. Related to the parking index that exceeds the standard limit for parking at Jalan Tamansari 1, it means that the parking area cannot accommodate vehicles so repairs must be made to optimize the existing parking area.Abstrak. Universitas Islam Bandung merupakan perguruan tinggi swasta yang mendapatkan akreditasi institusi perguruan tinggi dengan predikat Unggulan (A) di Bandung. Berdasarkan hasil survei yang dilakukan oleh Badan Penjaminan Mutu Unisba pada tahun 2016/2017 masalah perparkiran menduduki peringkat yang ke-2. Tujuan dari penelitian ini untuk mengetahui pendapat sivitas akademika (Dosen dan Mahasiswa) terhadap kebutuhan parkir, optimalisasi parkir Unisba. Metode pendekatan yang digunakan adalah metode  Quality Function Deployment, dan  perhitungan optimalisasi lahan parkir. Hasil penelitian dengan metode Quality Function Deployment didapat bahwa keinginan sivitas akademika meliputi tata letak parkir lebih diatur, memiliki fasilitas ticketing otomasi, perbanyak garis area parkir, fasilitas parkir sepeda, penambahan petugas, pemasangan cctv, penambahan penerangan untuk parkir, adakan parkir khusus difabilitas, adanya e-ticketing, pemberitahuan lahan parkir yang kosong melalui running text, penitipan helm gratis, pelayanan parkir 24 jam, standar keamanan menunjang dan pemasangan atap untuk parkir motor. terkait indeks parkir yang melebih batas standar untuk lahan parkir di Jalan Tamansari 1 artinya lahan parkir tidak dapat menampung kendaraan sehingga harus dilakukan perbaikan untuk mengoptimalkan lahan parkir yang ada.