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PurposeThis paper analyses Environmental Sustainability (ES) policies of the hotel industry in New Zealand (NZ) and compares them with a recognised global standard – the Global Reporting Initiative (GRI).Design/methodology/approachThe study considered ES policies of ten major hotel groups (consisting of 208 accommodation providers) in NZ and employed content data analysis using Leximancer software to identify the themes relating to ES and benchmark them against the GRI standards.FindingsFirms in the sample are lagging behind in regard to ES practices in comparison to GRI. Firstly, they did not follow the global standard guidelines strictly in reporting their environmental impact; secondly, they have not quantified the impact or related reductions to environmental damage and thirdly, they did not cover all relevant impact areas as outlined by the GRI in reporting some ES initiatives already in place.Research limitations/implicationsThe research findings are based on the content data from websites and their executions were not validated. In addition to GRI, there could be other global organisations that can be used for future research.Practical implicationsThis study confirms the prior research findings on environmental impact in NZ, induced by tourism-hospitality sector, and provides an opportunity for the practitioners to reflect upon and develop environmental policies in line with global practices such as GRI.Originality/valuePrior studies on analysing ES of the businesses in the hotel industry are scarce. To the best of our knowledge, no prior study has attempted to analyse online content data of the NZ hotel industry to examine sustainability policies and practices and compare them against any global standard.

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PurposeThis paper aims to draw attention to multicultural experience as a manager. It is an auto-ethnographic enquiry which comprises own experiences and intercultural and intra-cultural engagement of the author’s self in both mono-cultural and multicultural environments drawing from archival records of personal account of experience.Design/methodology/approachThe paper adopted auto-ethnographic enquiry of the author’s experience in multicultural environment. The auto-ethnography as a research method is discussed along with its criticisms, validity, reliability and generalisability.FindingsThe findings include power distance, elitism in hiring practices, inclusivity of women, challenges in South Asian Muslim countries, challenges in the non-anglophone country and their implications for a practitioner.Research limitations/implicationsAs the author employed an auto-ethnographic enquiry based on the author’s prior experience, this raises questions about wider generalisability and applicable contexts. Findings of the enquiry can be tested using further qualitative enquiries such as in-depth interviews with a sample of stakeholders in a multicultural environment.Practical implicationsThe paper provides insights useful in managing in multicultural environments discussed. Also, it provides implications for policy makers in organisations. Practitioners can use the paper to get an insight into the markets the author already have been to and use the learning for decision-making during market development efforts.Originality/valueAuto-ethnography in multicultural environment is scant. This auto-ethnographical enquiry provides original content of practitioner experience compared with the related theory.

Purpose This study aims to evaluate employment opportunities for people with intellectual disabilities in publicly traded companies in New Zealand. Design/methodology/approach The diversity and inclusion (DI) policies of 163 publicly traded companies listed on the New Zealand equity market were examined and compared to the Global Reporting Initiative (GRI) reporting standards using content analysis with Leximancer software. Findings Only 1.84% of publicly traded companies met all of the GRI reporting standards and disclosed information about the proportion of employees with disabilities in their DI policies. Originality/value To the best of the researcher's knowledge, disclosure of inclusion of people with intellectual disabilities in publicly traded companies in New Zealand has not been studied. This study provides insights into the level of DI in the New Zealand equity market companies related to people with intellectual disabilities.