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Abstract

It is becoming evident that in order to achieve citizen acceptance and widespread use of m-Government services, the choice of both technology and services should correspond to the real needs of the people. Therefore, mobile services have to be analyzed from the perspective of the m-Government users. The term "usercentricity" has wide interpretation covering different aspects of service "value" which in turn is an object of study of many disciplines. Understanding of the complexities and mechanisms of user value helps to reveal applicable needs and expectations of the users for m-Government services. This paper is thus an attempt to provide a critical review of the theories of value used in social disciplines in respect to their applicability to m-Government services. The paper concentrates on analysis of desired value and corresponding requirements and needs. Methodological approaches to user value research in m-Government are also discussed.

Finding the factors contributing to the successful implementation of Health Information Technology (HIT) can help relieve the stress on healthcare systems worldwide caused by e.g. aging populations. This research reviewed the existing literature and identified 16 success factors for HIT implementation, of which one, the influence of external environment, was not found by prior reviews. This factor is crucial in HIT implementation because healthcare organizations in many countries are highly regulated by government policy and dependent on subsidies. The existing research showed a clear tendency for qualitative empirical work in HIT implementation, and in particular, on individual case studies, creating the need for future quantitative research on HIT implementation success factors. The review also suggested a pyramidal research approach and a taxonomy which shows the interactions of different stakeholders with implementers. These can serve as a reference for scholars and implementers of HIT in studying HIT implementation success factors.

This paper provides a framework for analyzing and comparing ICT for aging society policies by delineating 5 broad areas of contextual considerations. This framework is not a comprehensive list of all considerations but is intended to aid governments in their policy transfer decisions by providing flexibility in elaboration of relevant policy components based on countries' resources and peculiar conditions.