Article paru dansShe is also member of the executive committee of the sociology of work committee of the International Association and co-chair of the "social times" committee of l'Association internationale des sociologues de langue francaise. 2 AbstractThis article presents a research on telework and deals with the following questions: Who are the teleworkers (sex, age, main socio-occupational categories)? What are the impacts of telework on work organization and working conditions, particularly for women, and in terms of work-family balance, since telework is sometimes presented as a solution to problems of reconciling work and family responsibilities. Finally, what is the level of satisfaction among teleworkers and why are they satisfied or dissatisfied with this system? Are there differences between various groups on this regard ? We insist on the dimensions of working conditions and autonomy in telework and highlight the fact that there is a risk of polarization according to gender, women being more frequently in a situation where they have less autonomy than men in telework, although many also see telework in a positive way, as an "escape" from a bureaucratic work environment.

Purpose The present study aims to investigate the mediating role of work–family conflict (WFC) and family–work conflict (FWC) on the effects of workload and the generic and specific work–family social support in job stress. Design/methodology/approach Using AMOS 20 through bootstrap analysis for indirect effect, the study assessed the abovementioned relationships based on data collected from 258 respondents in the hospitality industry in Quebec. Findings The findings indicate that workload increases job stress via WFC and FWC. Both generic and specific work–family social support decrease job stress through WFC and FWC. Organizational support for reconciling work and family life is more significant than generic supervisor support. Family support reduces job stress via WFC but not via FWC. Research limitations/implications In future studies, it would be interesting to explore the effects of variables such as gender, marital status, hotel category and the job category, as well as cultural origin. Practical implications The results of this research should alert employers in the hospitality industry to engage in family-friendly policies that include not only practices such as working time arrangements, family leave and onsite child care services, but also to be committed to create a family-friendly culture and to adopt the best forms of supportive policies at work. Originality/value By emphasizing cross-domain effects, the present research contributes to the existing knowledge by testing the mediating role of WFC and FWC in the effects of workload and various resources of social support on job stress.

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