The main problem in this study is whether the public service quality affects community satisfaction in the pasirmuncang village office of Panyingkiran District of Majalengka Regency. This research aims to determine the effect of public service quality on community satisfaction at Pasirmuncang Village Office of Panyingkiran District majalengka regency. The data collection methods used in this research are literature studies and field research. The population in this study is the entire community served in Pasirmuncang Village of Panyingkiran District of Majalengka Regency as 1,278 people during the sample in this study as many as 305 people. The analysis method used is a simple linear regression; the study results stated that the public service quality had a positive and significant effect on community satisfaction in the Pasirmuncang Village Office of Panyingkiran District Majalengka Regency.

Poor public services in Indonesia are not new. Many facts on the ground show the low level of public service delivery, such as the number of discrimination services, the absence of certainty of the cost and time of service, and the low level of public satisfaction with public services. Optimizing public services carried out by the government bureaucracy is not easy, and considering the renewal of various aspects entrenched in the circle of government bureaucracy in Indonesia. Among some of these aspects is the culture of bureaucracy that is not conducive that has long colored the mindset of bureaucrats since the colonial era. The procedures and ethics of service developed in the bureaucracy in Indonesia are very far from the values and practices that value the nation's citizens as sovereign citizens.

The service condition in Indonesia is considered very bad because corruption, collusion, and nepotism are still found in public services. In addition, the government is still faced with several phenomena related to public service problems, including those related to services that are complicated, long, and require money, so this is what creates a negative image of the government. This study aims to analyze and examine the application of e-government-based services in increasing public service satisfaction. This research is included in quantitative research using descriptive and verification methods. Methods of data collection using observation, interviews, and questionnaires. The research population amounted to 395 respondents, and the number of samples was 126. The collection instrument with interview sheets and questionnaires. The data analysis technique used descriptive analysis and verification analysis. The study results are that e-government services have a high level of accuracy, effectiveness, and efficiency in providing services because e-government-based services are considered effective in minimizing the error rate in the service process. However, the achievement of e-government-based services in Majalengka Regency is still faced with various challenges, especially those related to the support of facilities and infrastructure, technology support and network stability, as well as the support of human resources as managers.