World Economic Forum report on future jobs have brought in wave of questions and expectations about the future job market. Even though technological upgradation is not new to the economy, the pace at which current changes are happening is extreme. Its high time that economies must rethink about theoretical occupational classification and make way to coming changes. Current job market must be reskilled and upskilled to attain the benefits of this change. Job polarization is a not a new term to many countries, developed countries have already gone through job polarization and wage inequality. The wages per hour for high and low skilled are much more than middle skilled in developed countries. India has already felt the impact of job polarization, but the percentage of impact is much less than other developed countries. This paper explains the impact of job polarization in India and why India will be one among those countries most effected by job polarization. Since India's job market is more concentrated on middle skilled employees, with future jobs accelerating its presence in India, it's time to reskill and upskill the existing middle skilled job force to reap its benefits fully.

The purpose of the study is to analyze the impact of service quality on relationship quality in the context of India retail banks. Previous researchers have identified that service quality as a core competency of service industries, whereas the term relationship quality has occupied the prime spot in relationship marketing research for various reasons, the present study attempted to investigate the impact of service quality on relationship quality. At times, the demographic variables can act as a differentiator in the path model, the study made an effort to investigate the moderating role of the demographic variables. The authors developed a structured questionnaire, items used in the questionnaire were adopted from existing literature. The developed questionnaire was distributed among bank customers through e-mail and were requested to fill the same. The authors used Structural Equation Modelling (SEM) to analyze the path model between service quality and relationship quality. Findings of the study showed that there exist a positive relationship between service quality and relationship quality. The results also revealed that the relationship duration and type of bank has a moderating effect on the path model between service quality and relationship quality. However age and gender of the respondents did not show any moderating effect on the path model. Previous researchers has suggested that it cost more to acquire a new customer when compared to retaining an existing customer. The technology aspects of a service industry like banking mobile banking, e-services can be easily mimicked by the competitors, whereas the quality dimensions of banking industry cannot be easily imitated by the competitors, hence the banks shall establish good service quality and improve relationship quality to stay ahead of competition and win the minds of the customers.