This paper aims to examine the impact of applying a Total Quality Management approach on the institutional performance of an industrial company in Bahrain. A total of 20 managers working at different levels in the company were surveyed through a specifically designed questionnaire, date collected of which were subject to the analysis using SPSS software. Findings revealed a significant relationship between applying the principles of TQM with its different dimensions such as Total quality oriented leadership, continuous improvement, empowering employees and focus on the production process, and the institutional performance dimensions, such as profitability, productivity, operating efficiency and level of customers' satisfaction in the study company, with concentration on the principle of the production process. Findings also revealed a significant relationship between applying the dimensions of TQM and the dimensions of institutional performance in the study company that could be attributed to demographic variables, such as gender, age, qualifications, experience, and job position. Contribution/ Originality: This study contributes to the existing literature addressing the relationship between Total Quality Management and institutional performance. It used the descriptive analytic methodology of a case study from the Kingdom of Bahrain. 1. INTRODUCTION According to Rosa and Amaral (2007) it could be impossible to establish a unique definition to Total Quality Management, and that it is better that one establishes a group of principles to underlie most of the Total Quality Management approaches. TQM is-an approach to management characterized by the definition of some general and Total Quality Management has several definitions. United States Department of Defense defines it as-a strategy for continuously improving performance at every level, and in all areas of responsibility. It combines fundamental management techniques, existing improvement efforts, and specialized technical tools under a disciplined structure focused on continuously improving all processes. Improved performance is directed at satisfying such broad goals as cost, quality, schedule, and mission need and suitability. Increasing user satisfaction is the overriding objective‖, while British Standards Institution defines it as-A management philosophy and company practices that aim to harness
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