The competition of financial services business is getting higher and encourages banks to optimize their efforts to reach as many prospective customers as possible. One of the efforts made is to update innovative banking credit services through the development of an electronic-based multipurpose credit service system. This research aims to find out whether the quality of service, product quality, and loan fee, affect customer satisfaction. This research uses a quantitative approach, data collection using questionnaires distributed to 150 customers of Jatim bank. Data analysis uses path analysis. This research found that The Quality of Service affects Customer Satisfaction but the Quality of Multipurpose Credit electronic application products does not significantly affect customer satisfaction; Quality of Service and Product Quality of Multipurpose Credit electronic application affects Customer Satisfaction through Loan Fees.  This research has the implication that innovation policies on multipurpose credit services and borrowing costs are major factors that can improve customer satisfaction.

This study aims to analyze the effect of Good Corporate Governance (GCG) and Corporate Social Responsibility (CSR) disclosure on firm value with profitability as a moderating variable. This type of research is associative research with quantitative research methods that are systematic, planned, and structured using numbers as the research approach. The population in this study were 45 LQ45 companies, which were listed on the Indonesia Stock Exchange. While the research sample was selected using purposive sampling method with certain criteria. Based on the established criteria, 27 companies were obtained with a three-year research period. The data analysis method used in this study is descriptive statistical analysis, multiple linear regression analysis, and Moderated Regression Analysis interaction test using IBM Statistical Package for Social Science version 22 software. The results of the analysis state that Good Corporate Governance (GCG) has no effect on the value of company, Corporate Social Responsibility (CSR) has an effect on firm value, profitability is able to moderate the relationship between Good Corporate Governance on firm value and profitability is not able to moderate the relationship between Corporate Social Responsibility and firm value.

This study used the quantitative data with an explanatory research method, while the samples were 44 employees with the status of the Civil Apparatus of Nation at the UKPBJ Regional Secretariat of Mojokerto City with details: 7 employees of the Election Working Group, 29 Procurement Officers, 8 employees of the Secretariat Section. Structural Equation Modeling (SEM) based on Partial Least Square (PLS) was chosen to analyze the hypothesis. The results of this study indicated that: "i) compensation didn’t has a direct effect on employee job satisfaction at the UKPBJ Regional Secretariat of Mojokerto City"; ii) workload didn’t has a direct effect on employee job satisfaction at the Regional Secretariat UKPBJ Mojokerto City; iii) compensation didn’t has a direct effect on the performance of employees at the Regional Secretariat UKPBJ Mojokerto City; iv) workload has a direct influence on employee performance at the Regional Secretariat UKPBJ Mojokerto City; v) job satisfaction didn’t have a direct effect on employee performance at the Regional Secretariat UKPBJ Mojokerto City; vi) compensation didn’t have an indirect effect on employee performance through job satisfaction at the UKPBJ Regional Secretariat of Mojokerto City; vii) workload didn’t have an indirect effect on employee performance through job satisfaction at the UKPBJ Regional Secretariat of Mojokerto City.

This study aims to determine the determinants of firm value with firm size and leverage as moderating variables in construction companies. This research was conducted at a construction company. This is because the construction company is one of the biggest contributors to Gross Domestic Product (GDP) in Indonesia. The research method used is quantitative-comparative with the research sample are construction companies listed on the Stock Exchange with the 2014-2017 observation period determined through purposive sampling. There are 9 companies that meet the criteria. And there are 36 observations. The analytical method used is Multiple Regression Analysis and Moderation Regression Analysis (MRA). With the results of the study a) Disclosure of CSR does not affect the value of the company, b) The size of the company is not able to influence the disclosure of CSR with company value, c) Leverage can influence the disclosure of CSR with company value, d) Managerial ownership does not affect company value, e) Size companies cannot influence between Managerial Ownership and company Value and f) Leverage is not able to influence between Managerial Ownership and Corporate Value.Keywords : CSR Disclosure, Managerial Ownership, Company Size, Leverage, Company Value

Research aims: This study aims to examine the effect of the size of the board of commissioners, board of directors, audit committee, profitability, and sales growth on the financial distress of mining sector companies listed on the Indonesia Stock Exchange (IDX).Design/Methodology/Approach: This research applied a quantitative approach by choosing the type of associative research. The data were in the form of financial documentation of companies listed on the IDX between 2015 and 2019.Research findings: The results showed that profitability and the audit committee positively affected the low potential of financial distress. Therefore, the greater the profitability of the company and the audit committee could minimize the company experiencing financial distress. On the other hand, sales growth, the board of directors, and the board of commissioners had no significant effect on financial distress.Theoretical contribution/Originality: The results provide an empirical explanation that profitability and the size of the audit committee are essential variables in avoiding financial distress. In addition, other theoretical contributions are the use of agency, signaling, and resource dependency theories to explain the phenomenon of financial distress.Research limitation: This study has several limitations. The population was only mining sector companies, and the types of independent commissioners/boards of directors were not separated. Therefore, this study provides recommendations for future research, i.e., expanding the population, including moderating and/or control variables to avoid bias in the results and include other factors triggering financial distress.