The article presents the philosophical and methodological model of the anthropological crisis caused by social and cultural transformation of the modern civilization. It analyses the essence and cause of the anomie and social orienting cultural regulatory mechanisms in the social system. The authors consider existential characteristics of the individual in the new "innovative" social space and specify transformation vectors of the innovative civilization. The study suggests that the innovative civilization should be considered as a stage of social development and a type of social organization, based on the achievements of the technological civilization, however, it is filled with new socio-humanistic contents. The results obtained will serve as a theoretical and methodological basis for further fundamental studies of possible risks, threats and prospects in the development of the innovative civilization.

The relevance of this study is determined by a significant increase in the share of state and municipal services provided in electronic form, which entails the need to comprehend a new format of interaction between citizens and authorities. It should be recognized that today the basic principles of such integration require revision, since they do not meet the digital realities of Russian society. The use of digital technologies should be aimed not only at improving the quality of services provided to the population, digitalization should become a tool for solving a key task – improving the quality of life of the region's population, which, in the opinion of the authors, can be achieved through the gradual introduction of the principle of human-sizedness.The purpose of this publication is to define the principles of interaction between citizens and authorities in when providing state and municipal services in the context of digitalization of public administration.Objectives: determination of the declared goals of digitalization of state and municipal management based on the analysis of regulatory and legal documentation; assessment of expert reflection on the main trends of digitalization of state and municipal management.Metodology. The research methodology is based on the analysis of regulatory and legal sources regulating the process of transferring state and municipal services to digital format, in order to determine the state vision of the prospects for digitalization of the management system, as well as focus group surveys that allowed experts to assess the vision of these processes.The results of this study led to the conclusion that the main direction in the federal agenda of digital transformation is a comprehensive, proactive solution of living situations of citizens and business through the quality provision of state and municipal services in an electronic format.Conclusions. Analysis leads to the conclusion that in the context of digitalization of public administration, the principle of human-sizedness should become the main principle of improving the quality of the provision of state and municipal services.

In the article, the authors identified a set of conditions and factors that both hinder and facilitate the transformation of public administration as a public-state system for coordinating and realizing the interests of representatives of stakeholders through the use of the potential of digital and information and telecommunication technologies. In the course of the study, the following tasks were solved: the role of digitalization for the public administration system was assessed, the problems of this process were identified, the possibilities of electronic online platforms in the organization of social networking in the “governance – society” dyad were evaluated. The article presents the results of a focused group semi-formalized online interview in the format of video conferencing on the Zoom platform, conducted in December 2021 among 20 experts. The experts were representatives of public authorities at the federal, regional and local levels, state corporations, civil society structures, business structures, the scientific community, as well as the Russian Regional Management Center. Based on the analysis of the results of the expert survey, the authors conclude that the digitalization of the activities of the authorities gives a good increase not only in improving the quality of service provision to the country’s population, but also in improving the feedback mechanism, increasing the involvement of the population in the process of solving socially significant issues. This gives hope that the resolution of problems associated with the introduction of digital technologies into the work of government bodies with the population will contribute to the transition from informing and servicing citizens to interactive communication with them.

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