The growing urge for mental health via telecommunication systems argues for such services to be discussed at the field of human-computer interaction. However, in spite of the research and evidence that express effectivity of telecounselling, details about the transition to computer-mediated environment are still uncharted. "Cybertherapogy" was coined in this regard to build a schema for engaging and creating meaningful therapy experiences during remote sessions. The model labels strategies that mental health providers should include in their services. Cognitive, counselling, and emotional modules were intersected and overlapped to construct the domains of therapeutic presence in cyberspace. This architecture of emotional agency has been synthesised for psychotherapy by the ongoing concepts and theoretical foundations of present study and electronic learning engagement. It is believed that the model will enable therapists to facilitate their remote, professional engagement with clients and help design administrative tactics for adequate therapy services.

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One way to evaluate cognitive processes in living or nonliving systems is by using the notion of “information processing”. Emotions as cognitive processes orient human beings to recognize, express and display themselves or their wellbeing through dynamical and adaptive form of information processing. In addition, humans behave or act emotionally in an embodied environment. The brain embeds symbols, meaning and purposes for emotions as well. So any model of natural or autonomous emotional agents/systems needs to consider the embodied features of emotions that are processed in an informational channel of the brain or a processing system. This analytical and explanatory study described in this chapter uses the pragmatic notion of information to develop a theoretical model for emotions that attempts to synthesize some essential aspects of human emotional processing. The model holds context-sensitive and purpose-based features of emotional pattering in the brain. The role of memory is discussed and an idea of control parameters that have roles in processing environmental variables in emotional patterning is introduced.

The present study aimed to investigate the ability of psychotherapists to decipher emotional discourse in computer-mediated communication and whether delivery mediums can increase the ambiguity in their assessment. Ignoring any reduction in efficacy of remote therapy, it is assumed that therapists' experiences of communication and their ability to construct a diagnosis on the basis of what they perceive will be influenced by Computer-Mediated Psychotherapy. Participants of the study scaled four emotional factors i.e., intensity, valence, potency and activation to measure the constructive nature of emotional discourse. Among other findings, the study showed that estimating emotional factors of communication did not differ significantly across main delivery modalities (i.e., text, audio and video). The results demonstrate further that telecommunication technologies did not alter the diagnostic level of psychotherapists. However, the reduction of emotional perception is very much remarkable for clinicians' decisions when discourse is communicated via non-human computer-mediated mode.