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Managing people well is paramount to achieving goals and objectives at work. This paper investigates and provides a deeper understanding of what positive effects knowledge and application of the concepts of attitude and behaviour can have on managers and therefore the people they manage. The results show that people skills are positively affected by the attitudes and behaviours managers develop and apply. The outcome of a literature review suggests that social psychology plays an important role in establishing how attitudes and behaviours are formed at work and the effects these have on how people think, feel and ultimately act. Outputs from a focus group meeting with practising social psychologists suggest an effective attitude, behaviour and competence skills set that, when applied appropriately, could make the difference between average and superior performance. It is suggested that people skills on their own are no longer adequate to improve the performance levels of people. The outcome of this research is applicable and relevant to managers in any working environment such as Construction, IT, Finance or Consultancy. The proposed skills set of what makes an effective attitude, behaviour and competence (ABC) manager can be universally applied although some modifications may be necessary to meet the needs of cultural diversities.

The ability to deal and cope with cyber bullying attacks is becoming increasingly important to children and young people in the United Kingdom although this phenomenon appears to be acute in many other countries, too. This paper investigates and provides a deeper understanding of what the effects of cyber bullying have on people"s lives. The results show that there is a relationship between an increase in access to digital technology and the methods cyber bullies apply to threaten, harass, humiliate and embarrass people. Results suggest that parents, teachers, employers and owners of social media sites are not educating and coaching young people sufficiently so that these can stay safe in a world of texting, twittering and social networking. The research suggests a number of practical solutions such as incentivized schemes and engaging young people in cyber bullying awareness focus groups. It is anticipated that this will help young people to develop their own levels of responsibilities to make informed decisions what is safe for them to access, view and act upon.

The ability to influence and persuade others at work has become an increasingly important managerial skill to achieve work goals and objectives to drive businesses forward in today's demanding and competitive work environments. This paper investigates and provides a deeper understanding of what positive effects knowledge and application of the concepts of influencing amd persuasion can have on managers, the people they manage and the organisations they work for. The results show that the performance of managers is positively influenced by how they influence and persuade people at work. The outcome of a literature review suggests that there is no conclusive evidence of what makes an effective manager at work that is good at influencing and persuading others. Outputs from face to face and a focus group meeting with final year social psychology students from the Universidad de Oriene in Santiago de Cuba closed this gap by suggesting an effective influencing and persuasion skills set that, when applied appropriately, could guide managers how to influence and persuade others successfully.The outcome of this research is applicable and relevant to managers in any working environment such as Telecommuncations, Utilities, Banking or Automotive. The proposed skills set of what makes an effective influencing and persuading manager at work can be applied globally although the prevailing cultural diversities in different countries should be considered.