This paper discusses the effects of operational convergence, and the subsequent growth of the hybrid library model, upon the professional selfidentity of academic library staff. The role of professionalism as a concept and motivational driver within contemporary academic librarianship is examined. Main themes of investigation include the extent of work assimilation between the traditional library and computing disciplines and between professional/para-professional staff groupings. Following a review of the literature, case study research involving Learning and Information Services (LIS) departments at four British universities was undertaken, including interview and focus group work with LIS staff from across the organizational structure. Predominant challenges to professional identity include employer (rather than professional) allegiance, the growing status of the para-professional and the growth of a generic skills base as recognized by para-professional sectors such as business, finance and media.

The evaluation and impact of public libraries is highly topical as local authorities make decisions about what can and cannot be provided through the public purse. This article reports the outcomes of a research workshop which used the Delphi method to gather opinions from expert stakeholders on this subject. Key themes included the value and social benefits of libraries; the need for effective communication; the need for research; the role of CILIP; and the required next steps. The authors suggest the novel approach of using a human rights-based approach to support arguments in favour of public library provision.

With the development of e-commerce, digital intermediaries have joined the value chain linking suppliers and consumers. These intermediaries add value by undertaking several roles: aggregation, facilitation, matching and providing an environment of trust for transacting parties. In the public sector, the UK Government is driving forward the introduction of electronic service delivery by local authorities. In some of its dealings, local government intermediates between consumers and other organsations. This paper examines how local authorities have undertaken the role of digital intermediary. The service delivery of two 'life episode' transactions are evaluated. It concludes that most local authorities are currently operating as emerging or partial intermediaries.