The challenges and problems that the educational programs are facing nowadays are those that previously have not been present, therefore, the solutions of these concerns should be compatible and reasonable in order to have a complete function of the educational institutions, especially the universities that are in transition such as University ‘UH’ of Prizren. The main reasons of addressing this topic through this paper are the ongoing discussions from students for not being able to learn enough during lectures given by different professors in the Faculty of Economic. In order to get the most reliable results, we have used the statistical program SPSS v.26 in which different methods such as descriptive statistics, factor analysis, reliability, linear regression, and One-Way Anova analysis are implemented, also, we did the analysis of the connection and comparison of these methods. The results of this research are sustainable of e-learning services and the form of generating of quality model. Also, the relationship of these models highlights among factors and provides a research foundation for elaboration in other contexts.

Nowadays, people are the most difficult beings to manage due to their complexity and complex nature. Human Resources in the public sector are structures that we must provide impartial treatment, ethical standards, and promote a value-based system. Human Resource Management (HRM) plays an important role in the development of a country, and in particular, in the implementation of strategic activities for the civil service in Public Administration. Recently, Information Technology (IT) has impacted  all actions of society, as well as organizational processes including HRM processes and practices. Currently, Information Technology is making great changes, starting from the fact that it is impacting the public sector workers to attend training, in order for them to acquire different skills such as using IT developments, gaining new knowledge, skills, and using programs in different fields where more productive and profitable results are obtained. In this research paper, we have used two statistical extraction techniques which are OneWay ANOVA and Chi Square, which show that there is no difference between groups in the acquisition of the institution's policies, and also expresses the significance of the relationship between the main issues of active employees in developing knowledge in the use of IT in the public sector.

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