This is a repository copy of A systematic review of the evidence on plug-in electric vehicle user experience.

Policy-makers have recognized that changing travel behavior is important. People, however, do not change their behavior so readily, particularly the use of the car. A central concept that has been invoked to account for this has been the concept of habit. However, various studies also present people as having concrete reasons for driving: Their choices are intentional. This interdisciplinary study attempts to reconcile these two understandings of travel behavior by drawing on insights from the philosopher Anscombe and a growing body of travel research termed the mobility biography literature. It applies some of Anscombe's insights from Intention to the act of driving. With regard to the mobility biography literature, it draws out conceptual implications both from theoretical and empirical aspects: In particular, the characterization of travel decisions as nested in a hierarchy of life decisions and the association of life events with changes in travel decisions. It concludes that a broader conceptualization of human behavior leads to a broader view as to what policy-makers can do. It reminds us that transport is 'special', that transport and policy are inextricable, and that the importance of infrastructure provision should not be ignored.