Business Intelligence remains a primary focus in many organisations and it naturally attracts significant investment. Existing literature is nebulous and fragmented on the real impact and how well the insights induced by this technology have been transformed into successful business learning. Consequently, this paper focuses on determining the influence of organizational capabilities on the relationship between Business Intelligence capability and firm performance. The study employed interdisciplinary theories to realize the research objective, namely Information Systems Capability theory and Organizational Learning theory. In addition, the study was conducted using mixed methods research methodology and a crosssectional approach. The study used structural equations modeling technique (Partial Least Squares approach- SEM-PLS) to analyse quantitative data and validate the developed research model. Thematic analysis aided by Atlas.ti version 8 software was applied to analyse qualitative data. Findings of quantitative and qualitative strands of the study were triangulated at the data analysis stage based on convergence model. Results revealed that organizational capability has a positive and significant moderating impact. The findings provide fresh enlightenment into current Business Intelligence literature and opportunities for future research with implications for management, policy makers, and academia.

Whereas Business Intelligence initiative has been a primary focus many organisations globally for several years and accounting for billions of dollars in capital expenditure, empirical research remains sparse on the actual impact derived from this investment. Even when the benefits are established, its indirect and delayed impact on business results make it difficult to assess its value. Available literature on how insights triggered by Business Intelligence are transformed into profitable business learning is vague and fragmented. Hence, the main objective of this study was to establish the influence of complementary resources on the relationship between Business Intelligence capability and firm performance. The study used interdisciplinary theories to achieve the research objective, namely, Information systems capability theory and organisational learning. The study was performed using a mixed methods research methodology and cross-sectional approach. Data was collected from 64 public listed companies in Kenya. Findings indicated that complementary resources have a positive and significant impact on the relationship between Business Intelligence capability and performance. The study contributed to theory by building a framework for business intelligence assessment, including factors that significantly lead to improved performance. The results also provide new insights into the existing literature and suggest directions for future research with implications for academia, policymakers and management.