Social workers not only help service users, they also help each other, and they know the group as a space through which opportunities to give and receive help multiply. In Italy, the initiative ‘Social Workers Helping Each Other’ was launched to help practitioners stay resilient and mutually supportive during the COVID-19 pandemic. In these unprecedented and turbulent times, social workers have been called on to face new challenges and new concerns for service users and for themselves. The initiative consisted of online mutual support groups for social workers conducted through a virtual platform. Participants were 45 social workers divided into three groups on the basis of the social workers’ area of intervention. The author facilitated the groups, encouraging the development of reciprocal support dynamics typical of self-help and mutual aid groups. Group sessions were very rich in content, and the discussion focused on several topics following the participants’ needs. The content analysis revealed that the mutual support conversations among social workers focused on three main categories: practical and organizational; methodological and ethical; and personal and emotional. The groups offered supervision and mutual support based on experiential learning processes. The article presents the rationale, methods and outcomes of the experience. This initiative could inspire the development of online mutual support groups for social workers.

This article examines characteristics and social work practices within the Mexican child protection system by combining observations of practice with the voices and the views expressed by managers, social workers, families, children and young people. The results of the study confirm the need for and desire to adopt a participatory approach, in preference to the individualistic ideas that currently dominates practice. The traditional Mexican culture, the implicit and explicit representation of family and the social problems connected to drug trade conflicts appear to have contributed to a child protection system with a "child-centered perspective", characterized by asymmetric power relationships, lacking the empowerment and engagement of service users. These practices seem to be counter to the legislative framework and appear ineffective. Reflections regarding how family needs are identified, understood and addressed reveal a commitment to find new ways of working with families among service users and providers. However, the biggest challenge in the Mexican context is to balance the protection of the child with support to their parents; without ensuring the former, the latter will remain a partial and counter-productive work practice.

The involvement of service users and carers, Experts by Experience (EBE), in social work education at the Catholic University of Milan, Italy, and the University of Dundee, Scotland, is rooted and connected epistemologically and pedagogically. Differences emerge in how these roots are manifest in the models of EBE involvement adopted in the two universities. This article explores these similarities and differences through discussion of the different models of EBE involvement in use at the two European universities, and thus provides a comparative European insight into approaches, experiences and impact of EBE involvement in social work education. The authors contextualise the pedagogy and core values underpinning EBE involvement and introduce the concept of ‘inspiring conversations’. The comparative analysis is centred on five areas of EBE involvement in social work education: context and types of involvement; recruitment of EBE; roles and responsibilities of EBE; resource implications; and impact and outcomes of involvement. The article calls for a focus on ‘Coherence’, ‘Prudence’ and ‘Sustainability’ as a foundation for other universities to enhance their social work programmes through cultivating EBE involvement to co-create knowledge to inform future innovative practice.

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