Purpose In this study the authors show how discursive spaces both enable and constrain the inclusion of first-generation refugees. For this purpose the authors analyzed a triptych of narratives from first-generation refugees, employers, and mediators (mediating between organizations and job-seeking refugees). The authors adopted a critical studies approach, paying particular attention to the ways in which meanings are embedded within the normalizing discursive processes. The purpose of this paper is to show the maneuvering capacities of three different groups concerning the inclusion of first-generation refugees. Design/methodology/approach The data consist of a selected number of narratives from three groups of actors (refugees, mediators and employers) with the ambition of contrasting their discursive positionings. By including multiple positionings in the process, the authors aimed to reveal “the power effects of particular discursive formations,” which Alvesson et al. (2008) refer to as “positioning practices.” To investigate these patterns, the authors used in-depth interviews and employed an interpretive approach with the focus on the narrations of inclusion and exclusion. Findings The major constraint the authors discovered was that, in spite of the “good will” of all parties involved, the normalizing impact of the dominant discourses on migrants and refugees (discourse of lack) often works against other approaches (added value). This creates contradictory expectations toward refugees, limiting the possibilities of inclusion within organizations. The findings of this research show that diversity and inclusion can only be successful in conjunction with critical reflection that questions the taken-for-granted position of privileged groups as a norm reproduced by dominant societal discourses. Research limitations/implications In the light of growing urgency for the inclusion of refugees in the European context, it is crucial to rethink the notions of inclusion and exclusion from a critical perspective. The authors believe that the findings of the study could have implications which goes beyond the particular experiences presented in this study. Originality/value The authors conclude that diversity talk and practice which does not include reflection on the normalizing power of discourses of otherness does not have a chance of making a long-term impact on inclusion. Although there is a growing body of literature on this topic within critical organization studies, there has been no attention so far for the position of refugees in organizations which makes this paper both unique and urgent.

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This article presents a participatory research project involving immigrant organizations and professional parenting support services in Amsterdam, Netherlands. The project combined local development aims with co-generative knowledge and mutual learning to produce socially and scientifically relevant knowledge. By using participatory components as 'windows of understanding' in a broader non-participatory research, previously excluded perspectives were included in knowledge production, while also producing local change. An analysis of the challenges and positive outcomes offers a methodological reflection that can contribute to future developments in participatory action research (PAR).

Between 2015 and 2016, the Netherlands experienced an asylum crisis, one that directly affected organizations working with refugee reception and integration. Besides civil society and governmental organizations (CSOs and GOs), the period also saw individuals coming together to form emergent CSOs (ECSOs). We look at these organizations to determine whether their work brought a shift in Dutch practice and policy with regarding refugee reception. We also examine literature concerning crisis governance, participatory spaces, and refugee reception governance. Finally, we investigate the views and experiences of individuals from selected organizations that played an active role during the crisis. This explorative research is based upon a qualitative and interpretative study involving panel discussions, document analysis, and interviews, conducted between 2017 and 2018 by the Refugee Academy at the Vrije Universiteit Amsterdam. We show circumstantial and interorganizational elements that enhanced and hampered interactions between ECSOs, CSOs, and GOs. We argue that shared activities during the crisis may have created possibilities for durable forms of collaboration and for the inclusion of civil society groups in a debate mostly dominated by GOs.

Inclusive social work needs ‘disrupting dialogues’ in daring spaces.In this contribution we argue that ‘disrupting dialogues’ are necessary to connect the work of parenting and youth professionals with the lifeworld of young people who experience marginalisation and othering in the urban context. In these dialogues the experience and expressive language of youngsters form the starting point to explore different positions and blind spots. The cooperation between Ouder and KindTeams in Amsterdam and the theatre collective Lost Project shows how professionals can work creatively to engage with the lived experiences of youngsters and create empathic connections that boost mutual trust. This example shows how, through the use of theatre, professionals and youngsters can give shape to ‘daring spaces’ in which disrupting dialogues can take place. These daring spaces enable connections across multiple differences and counter the marginalisation of specific experiences and voices.