Todo o conteúdo deste livro está licenciado sob uma Licença de Atribuição Creative Commons. Atribuição 4.0 Internacional (CC BY 4.0).O conteúdo dos artigos e seus dados em sua forma, correção e confiabilidade são de responsabilidade exclusiva dos autores. Permitido o download da obra e o compartilhamento desde que sejam atribuídos créditos aos autores, mas sem a possibilidade de alterá-la de nenhuma forma ou utilizá-la para fins comerciais.

Objective: To identify factors that act as a barrier, so that humanized nursing care does not occur in its legitimate form in the Surgical Center and to contribute to the improvement of the quality of care provided to the client/patient. Method: Field research was carried out through semi-structured interviews with 32 nurses from two hospitals, one philanthropic/private and the other public, from June to July 2017. Results: Difficulties were identified in providing humanized care in the Surgical Center, such as: Negligence in the application of humanized practices, work overload, lack of knowledge of the attributions of the humanization program, deficit in the dimensioning of personnel and investment in continuing education. Final considerations: The study reinforces that despite the difficulties, there must be no barriers that make it impossible to provide humanized care, with the guidance and qualification of nurses being essential to ensure humane and quality care.