University professors face the challenge of incorporating activities that promote student engagement, discussion, conflict resolution, and teamwork. In this context, cooperative learning emerges as the pedagogical model that fosters teamwork; organizes students into groups where joint and coordinated work reinforces individual and collective learning. The proposal presented facilitates the design of cooperative activities that consider the necessary interdependence between learning, teaching, content and context. In addition to explaining how to articulate all these aspects, it also places the student as the center of the training process, for this it collects the main guidelines of cooperative learning and enriches the learning environment with the potential of management knowledge and communication provided by Information and Communication Technologies. To inform the proposal, the results obtained in four subjects of a mathematical nature are presented; results showing improvements in student learning.

Information technology (IT) services must generate added value for any business, either by enhancing its processes, automating its activities, or managing its resources. Using Long Term Evolution (LTE) Networks, IoT solutions and devices are able to be deployed in order to prevent safety incidents and or to online monitor performance and maintenance indicators produced by field equipment. Under the same context, implementing a private LTE network Service Management Model becomes a basic need for any company. Proposed Service Management model must be flexible enough to changes in order to accomplish high productivity demands like the ones that a Big Mining Company requires. Proposed model is based on Information Technology Infrastructure Library (ITIL) as the best known, disseminated and proven framework; additionally, it uses well known agile methodologies such as Scrum and DevOps. Along with the deployment for each of the proposed stages, a visual scheme is generated which, when it comes to a conclusion at the final stage, allows to visualize model interactions in its entirety. In addition to describing the expected results, model validation has been accomplished by an expert panel judgment under the developed topic. As a conclusion, proposed model involves a holistic approach, that is, a comprehensive approach that addresses various aspects of service management supported by a private LTE platform.