Purpose -This article aims to help people understand the impact that stress has on library employees and the library as an organization. Design/methodology/approach -This article is based on literature reviews and commentary on this important topic that is not frequently addressed in the library as workplace. Findings -Library workers are under stress and the library as an organization needs to provide training in how to deal with this issue. Strategies for reducing stress are outlined. Originality/value -This article identifies stress in the library workplace and the importance of stress on employees and will be of interest to those that work within that field.

PurposeThe purpose of this paper is to explore the impact that the recession has had on US libraries.Design/methodology/approachThe paper is an overview of the literature.FindingsThe recession has had an impact not only on libraries but also related fields such as publishing.Originality/valueThe paper makes libraries aware that planning is essential in order to survive in the recession.

Purpose -This article aims to explore job satisfaction among library workers. Design/methodology/approach -The paper takes the form of a literature review of psychological and sociological studies of job satisfaction in general and specifically for library workers. Findings -Library workers are very satisfied in their jobs no matter if it is a current study or one from previous years. Originality/value -Job satisfaction should be a key factor in recruitment of the next generation of library workers.

Purpose -The purpose of this paper is to understand the importance of customer service training in libraries. Design/methodology/approach -The approach takes the form of a literature review and commentary on two training programs that improve customer service. Findings -The fish philosophy and the pickle principle are two training programs that can be used in staff development programs for library workers. Originality/value -The value is in addressing this issue and implementing customer service training for employees, resulting in improved productivity for staff and for the library patrons.

PurposeThis article aims to draw attention to the fact that succession planning is crucial to libraries.Design/methodology/approachThe article is a literature review and commentary on the topic of succession planning in libraries.FindingsLibraries need to make succession planning a priority of human resource management.Originality/valueThe value of planning ahead is needed with the exodus of baby boomers.