This paper postulates that the effect of e-commerce on firm performance is not direct and needs to be examined using mediating factors. The Ordinary Least-Squares (OLS) model was employed with the data of the Flash Eurobarometer 439 Survey entitled The Use of Online Marketplaces and Search Engines by small and medium enterprises. The obtained findings provide support for the mediating hypothesis. To be more precise, while the relationship between e-commerce and firm performance is negative, it is positively mediated by certain types of internet sales channels. In particular, the benefits of e-commerce in terms of higher sales are more pronounced when firms use commercial websites and online marketplaces. On the other hand, the interaction between e-commerce and search engines has an insignificant effect on firm performance. This study advances research on e-commerce by emphasizing the importance of mediating effect.

This paper suggests a new methodology for building management teams in designing and implementing the TQM (Total Quality Management) system within the Macedonian higher educational institutions with all the advantages and disadvantages as well as its application in the practice. What is actually needed to create the top management in the Macedonian higher educational institutions is establishing management teams in order to embrace the changes that are about to entwine the flow of market operations in which quality education is a major prerequisite of winning clients and all interested parties. The rules of teamwork concerning the respect of a person, character, experience and knowledge will lead to a relaxed atmosphere, constructive conflict, creative tension and enthusiasm. This will provide a new access to a quality primary education and will also become embedded in each segment of the operation within the higher institutions, thus becoming able to introduce many new approaches that have not been reached so far.

To achieve success in applying the philosophy of TQM (Total Quality Management), managers of Macedonian RailwaysTransport must choose a certain methodology supported by a variety of methods and techniques. This paper analyzed the company Macedonian Railways -Transport with a view to identify whether it has an efficient system of quality by monitoring the way to manage business processes (identification, documentation and control) and whether it is built documentation for the Efficiency of the system. In railway traffic is necessary to observe railway standards, the standards for production, installation

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Abstract. In this paper, the need to design and implement a system of total quality management (TQM) in the "Textile-logistics center", which deals with service activity in the textile industry in Macedonia, is being elaborated and confirmed. Quality should be sought not only within the production process and products, but also in all segments of the business processes, even in the employees' manner behavior. Based on the conducted analysis of the existing quality system, an appropriate methodology has been designed for each feature of TQM philosophy. In order to design the quality system, the QC-CE-Pyramid model has been applied, according to which the system should be realized through the Deming's circle (PDCA), as well as the Ishikava approach (i.e., who, what, when, where), which fits the pyramid hierarchy of the company. Through the QC-CE quality model, the obligations and responsibilities of all employees have been defined. Thus, rules of conduct as well as good interpersonal relationships have been established. The application of the methods and techniques for faultless operations has provided both greater efficiency and effectiveness in the company. The benefits from the use of the methods and techniques resulted in meeting the needs of the customers, strengthening the company's place at the market, employees' satisfaction, as well as improvement of the community.