Many recent advances in neural information retrieval models, which predict top-items given a query, learn directly from a large training set of (query, item) pairs. However, they are often insufficient when there are many previously unseen (query, item) combinations, often referred to as the cold start problem. Furthermore, the search system can be biased towards items that are frequently shown to a query previously, also known as the "rich get richer" (a.k.a. feedback loop) problem. In light of these problems, we observed that most online content platforms have both a search and a recommender system that, while having heterogeneous input spaces, can be connected through their common output item space and a shared semantic representation. In this paper, we propose a new Zero-Shot Heterogeneous Transfer Learning framework that transfers learned knowledge from the recommender system component to improve the search component of a content platform. First, it learns representations of items and their natural-language features by predicting (item, item) correlation graphs derived from the recommender system as an auxiliary task. Then, the learned representations are transferred to solve the target search retrieval task, performing query-to-item prediction without having seen any (query, item) pairs in training. We conduct online and offline experiments on one of the world's largest search and recommender systems from Google, and present the results and lessons learned. We demonstrate that the proposed approach can achieve high performance on offline search retrieval tasks, and more importantly, achieved significant improvements on relevance and user interactions over the highly-optimized production system in online experiments.

As more and more online search queries come from voice, automatic speech recognition becomes a key component to deliver relevant search results. Errors introduced by automatic speech recognition (ASR) lead to irrelevant search results returned to the user, thus causing user dissatisfaction. In this paper, we introduce an approach, Mondegreen, to correct voice queries in text space without depending on audio signals, which may not always be available due to system constraints or privacy or bandwidth (for example, some ASR systems run on-device) considerations. We focus on voice queries transcribed via several proprietary commercial ASR systems. These queries come from users making internet, or online service search queries. We first present an analysis showing how different the language distribution coming from user voice queries is from that in traditional text corpora used to train off-the-shelf ASR systems. We then demonstrate that Mondegreen can achieve significant improvements in increased user interaction by correcting user voice queries in one of the largest search systems in Google. Finally, we see Mondegreen as complementing existing highly-optimized production ASR systems, which may not be frequently retrained and thus lag behind due to vocabulary drifts.

As more and more online search queries come from voice, automatic speech recognition becomes a key component to deliver relevant search results. Errors introduced by automatic speech recognition (ASR) lead to irrelevant search results returned to the user, thus causing user dissatisfaction. In this paper, we introduce an approach, Mondegreen, to correct voice queries in text space without depending on audio signals, which may not always be available due to system constraints or privacy or bandwidth (for example, some ASR systems run on-device) considerations. We focus on voice queries transcribed via several proprietary commercial ASR systems. These queries come from users making internet, or online service search queries. We first present an analysis showing how different the language distribution coming from user voice queries is from that in traditional text corpora used to train off-the-shelf ASR systems. We then demonstrate that Mondegreen can achieve significant improvements in increased user interaction by correcting user voice queries in one of the largest search systems in Google. Finally, we see Mondegreen as complementing existing highly-optimized production ASR systems, which may not be frequently retrained and thus lag behind due to vocabulary drifts.