No abstract

Public service innovation and New public Management’ are two domains of research that have been developed independently. However, they share a common concept that is ‘Public service’. To improve the efficiency of public services, understanding the public value delivered to citizens is essential. Business model innovation allows evaluating the value created for consumers and pinpoint exactly citizen’s needs and expectations. This paper presents a new approach to innovate public services and identify opportunities to enhance public service delivery. The 5W1H business model allows to analyze public services, how are they created, who are their consumers, when and where are they provided and what public value are delivered. We support our argument with findings from a study conducted by the Moroccan Ministry of Administration and Public Service Reform. The results indicate that the classification of public services according to the public value is a baseline for improving the process of their delivery and the need for serious reflection to strengthen the digital transformation of administrative procedures.

<span lang="EN-US">Nowadays, the amount of data created by the government and public sector organizations is growing at an exponential rate. Data sharing and the interoperability of e-government systems pose technological challenges. The lack of technical interoperability prevents the successful exchange and sharing of information among public organizations. To meet this challenge, enhancing interconnection and communication between different public infrastructures is an essential condition. To optimize the provisioning of storage resources, software defined storage (SDS) solutions add flexibility and adaptability to the storage process by isolating the hardware from the software. Hyper-converged infrastructure (HCI) is an emerging set of SDS solutions that provide compute, network and storage in a single platform. This paper presents a storage HCI-based architecture to store public data from different public entities, enhance collaboration and improve technical interoperability. The relevance of this approach of e-government interoperability is to allow public organization to store their data in an efficient and flexible manner on one hand, and to participate to Morocco’s e-government project on the other hand.</span>