Abstract-User Experience (UX) is one of the most important attributes for the success and quality of a software product. UX explores how a person uses an application, and the emotional and behavioral consequences of such use. Although several UX evaluation methods allow gathering information on the reasons for a poor UX, some of them tend to make users feel uncomfortable, such as asking direct questions to shy users. This paper presents our proposal for evaluating UX, the Method for the Assessment of eXperience (MAX), which through cards and a board intends to motivate users to report their experience. The MAX method does not require experienced evaluators for performing the evaluation. Instead, this method is intended at software engineers willing to obtain data on UX and make users feel comfortable during the evaluation. To verify the feasibility of the MAX method from the point of view of users, we conducted a pilot study. The results showed that the MAX method has proven useful for evaluating the UX of finished or prototyped software applications. Also, we have made improvements in the method to meet users' needs when reporting their experience, and gathering data on factors affecting the UX.

User Experience (UX) is an important attribute for the success and quality of a software application. UX explores how an application is used and the emotional and behavioral consequences of such use. Although several UX evaluation methods allow understanding the reasons for a poor UX, some of them are tedious or too intrusive, making the evaluation unpleasant. This paper presents the Method for the Assessment of eXperience (MAX), which through cards and a board assists software engineers in gathering UX data while motivating users to report their experience. We conducted two pilot studies to verify the feasibility of MAX, which showed that the method is useful for evaluating the UX of finished/prototyped applications from the point of view of users and software engineers.

Design Thinking (DT) é uma metodologia que engloba iniciativas de inovação em atividades de projeto centrado no usuário, que pode ser aplicada para proporcionar uma melhor experiência de usuário (UX). Este artigo relata uma experiência na aplicação de DT no reprojeto do aplicativo web móvel Dona Know, o que permitiu identificar oportunidades de melhoria. Foram aplicados métodos de avaliação de UX com o objetivo de comparar a nova versão do aplicativo com a versão anterior ao reprojeto. Os resultados deste trabalho demonstram que houve aumento no nível de satisfação dos usuários ao utilizar a versão reprojetada do aplicativo.