This article compares two studies, investigating administrator, faculty, and student perceptions of quality in online/blended courses conducted in two different contexts, namely (1) two midsize public universities in the United States, and (2) a college in a public university in Malaysia. The research question explored in both studies was: What is the meaning of “quality” in an online/blended course to administrators, faculty, and students? Survey data from the three constituents in both contexts were obtained. Qualitative data analysis revealed the top 7-8 quality features of each context as ranked by number of references. The results revealed similarities and differences in the rankings of the quality features between constituents and between contexts. Similarities suggested that different constituents had different priorities with regards to quality features while differences appeared to be based on where each institution was on their distance education trajectory. These findings should be considered and reflected on in online course design, teaching strategies, and student support.

The purpose of this chapter is to identify and understand the factors that contribute to the development and maintenance of “quality” online programs and ensure program success. The authors took the online program directors' perspectives and investigated a variety of factors with regards to course design, faculty, students, and institutions. Interview data from seven online program directors from a mid-sized public university in the United States were collected. A list of factors emerged from the data, such as faculty buy-in, faculty training and support, program standardization through course design, third-party certification, online student needs assessment, and investment in marketing and advertising. The authors suggest that these factors should be considered while developing new online programs or improving and expanding on existing online programs.