PurposeThe tourism and hospitality sectors are experiencing radical innovation boosted by the advancements in Information and Communication Technologies. Increasingly sophisticated chatbots are introducing novel approaches, re-shaping the dynamics among tourists and service providers, and fostering a remarkable behavioral change in the overall sector. Therefore, the objective of this paper is two-folded: (1) to highlight the academic and industrial standing points with respect to the current chatbots designed/deployed in the tourism sector and (2) to develop a proof-of-concept embodying the most prominent opportunities in the tourism sector.Design/methodology/approachThis work elaborates on the outcomes of a Systematic Literature Review (SLR) and a Focus Group (FG) composed of experts from the tourism industry. Moreover, it presents a proof-of-concept relying on the outcomes obtained from both SLR and FG. Eventually, the proof-of-concept has been tested with experts and practitioners of the tourism sector.FindingsAmong the findings elicited by this paper, we can mention the quick evolution of chatbot-based solutions, the need for continuous investments, upskilling, system innovation to tackle the eTourism challenges and the shift toward new dimensions (i.e. tourist-to-tourist-to-chatbot and personalized multi-stakeholder systems). In particular, we focus on the need for chatbot-based activity and thematic aggregation for next-generation tourists and service providers.Originality/valueBoth academic- and industrial-centered findings have been structured and discussed to foster the practitioners' future research. Moreover, the proof-of-concept presented in the paper is the first of its kind, which raised considerable interest from both technical and business-planning perspectives.
In the last decade, Information and Communication Technologies have revolutionized the tourism and hospitality sector. One of the latest innovations shaping new dynamics and fostering a remarkable behavioral change in the interaction between the service provider and the tourist is the employment of increasingly sophisticated chatbots. This work analyzes the most recent systems presented in the literature (since 2016) investigated via 12 research questions. The often appreciated quick evolution of such solutions is the primary outcome. However, such technological and financial fast-pace requires continuous investments, upskilling, and system innovation to tackle the eTourism challenges, which are shifting towards new dimensions.
Purpose-This paper aims to investigate management auditing, a thorough examination of an organization and the management in place, through an empirical research to gather data about how management audits are perceived and implemented among Geneva's (Switzerland) business community. The board of directors is in charge of a corporation's overall supervision. The internal auditing function works under the aegis of the board to ensure that the directors will properly execute their responsibilities as de ned by corporate governance rules. Management auditing could thus be used to improve corporation performance. However, management audits are not commonly used or referred to as a tool to address corporate governance. Findings enable the authors to both explain why management audits are not commonly used or referred to as a tool to address corporate governance and generate related research hypotheses. Design/methodology/approach-In this paper, the authors rely on an ethnographic study aimed at exploring perceptions of management audits in service companies from the Geneva region. This study is based on transcripts from 85 semi-directed interviews, conducted over a three-year period, of professionals with managerial and auditing backgrounds. The economic context during these three years was consistently characterized by the Swiss and international nancial crises, ensuring that the ndings remain comparable over this time period. Findings-This paper identi ed three main factors that in uence the integration of management audits into corporate practices: the degree of acceptance of the tools and requirements of management audits, the national culture and values embodied in the practice and the degree of corporate governance maturity. This paper presents the ndings in the form of hypotheses that can be tested on any adoption of good corporate governance practices-not on management audits alone. Research limitations/implications-Notwithstanding the limitations due to its nature and extent, this study's main limitation is its lack of validation of the hypotheses. In further research, the authors intend to use a quantitative survey to validate the research hypotheses and make statistical inferences. Originality/value-This paper contributes to the literature because it is, to the authors' knowledge, the rst study to empirically examine the signi cant link between management audits and corporate governance. The ndings could be interesting for an international audience because they indicate possible action points that boards of directors can leverage to carry out management audits. The ndings also bridge a gap between the literature on management audits and the expanding role of the internal audit function. This study also examines the way companies-in the The authors are thankful for the valuable suggestions made by Florian Dupuy in this version of this paper.
Abstract:Research shows that success of marriages and other intimate partnerships depend on objective attributes such as differences of age, cultural background or educational levels between partners. This article proposes a mathematical approach of marriage which intends to optimally allocate spouses in order to reduce the likelihood of divorce within the set of structural constraints defining a marriage market. Based on a representative and longitudinal sample of 1074 cohabitating and married couples living in Switzerland, we estimate various objective functions corresponding to age, education, ethnicity and previous divorce experience concerning every possible combination of men and women. Our results show that the current state of marriages or partnerships is well below the social optimum. About 7 individuals over 10 (68%) are reallocated to a couple with a higher chance of survival than the actual couple that they belong to. This reallocation leads the initial non optimal situations to the final optimal situations with a reduction of the objective function by 21% of its initial value.
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