To prevent the spread of COVID-19 and to continue responding to healthcare needs, hospitals are rapidly adopting telehealth and other digital health tools to deliver care remotely. Intelligent conversational agents and virtual assistants, such as chatbots and voice assistants, have been utilized to augment health service capacity to screen symptoms, deliver healthcare information, and reduce exposure. In this commentary, we examined the state of voice assistants (e.g., Google Assistant, Apple Siri, Amazon Alexa) as an emerging tool for remote healthcare delivery service and discussed the readiness of the health system and technology providers to adapt voice assistants as an alternative healthcare delivery modality during a health crisis and pandemic.

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Background Mobile health (mHealth) tools have emerged as a promising health care technology that may contribute to cost savings, better access to care, and enhanced clinical outcomes; however, it is important to ensure their acceptance and adoption to harness this potential. Patient adoption has been recognized as a key challenge that requires further exploration. Objective The aim of this review was to systematically investigate the literature to understand the factors affecting patients’ adoption of mHealth tools by considering sociotechnical factors (from technical, social, and health perspectives). Methods A structured search was completed following the participants, intervention, comparators, and outcomes framework. We searched the MEDLINE, PubMed, Cochrane Library, and SAGE databases for studies published between January 2011 and July 2021 in the English language, yielding 5873 results, of which 147 studies met the inclusion criteria. The PRISMA (Preferred Reporting Items for Systematic Reviews and Meta-Analyses) guidelines and the Cochrane Handbook were followed to ensure a systematic process. Extracted data were analyzed using NVivo (QSR International), with thematic analysis and narrative synthesis of emergent themes. Results The technical factors affecting patients’ adoption of mHealth tools were categorized into six key themes, which in turn were divided into 20 subthemes: usefulness, ease of use, data-related, monetary factors, technical issues, and user experience. Health-related factors were categorized into six key themes: the disease or health condition, the care team’s role, health consciousness and literacy, health behavior, relation to other therapies, integration into patient journey, and the patients’ insurance status. Social and personal factors were divided into three key clusters: demographic factors, personal characteristics, and social and cultural aspects; these were divided into 19 subthemes, highlighting the importance of considering these factors when addressing potential barriers to mHealth adoption and how to overcome them. Conclusions This review builds on the growing body of research that investigates patients’ adoption of mHealth services and highlights the complexity of the factors affecting adoption, including personal, social, technical, organizational, and health care aspects. We recommend a more patient-centered approach by ensuring the tools’ fit into the overall patient journey and treatment plan, emphasizing inclusive design, and warranting comprehensive patient education and support. Moreover, empowering and mobilizing clinicians and care teams, addressing ethical data management issues, and focusing on health care policies may facilitate adoption.

Generative pretrained transformer models have been popular recently due to their enhanced capabilities and performance. In contrast to many existing artificial intelligence models, generative pretrained transformer models can perform with very limited training data. Generative pretrained transformer 3 (GPT-3) is one of the latest releases in this pipeline, demonstrating human-like logical and intellectual responses to prompts. Some examples include writing essays, answering complex questions, matching pronouns to their nouns, and conducting sentiment analyses. However, questions remain with regard to its implementation in health care, specifically in terms of operationalization and its use in clinical practice and research. In this viewpoint paper, we briefly introduce GPT-3 and its capabilities and outline considerations for its implementation and operationalization in clinical practice through a use case. The implementation considerations include (1) processing needs and information systems infrastructure, (2) operating costs, (3) model biases, and (4) evaluation metrics. In addition, we outline the following three major operational factors that drive the adoption of GPT-3 in the US health care system: (1) ensuring Health Insurance Portability and Accountability Act compliance, (2) building trust with health care providers, and (3) establishing broader access to the GPT-3 tools. This viewpoint can inform health care practitioners, developers, clinicians, and decision makers toward understanding the use of the powerful artificial intelligence tools integrated into hospital systems and health care.