Purpose – The purpose of this paper is to provide a classified list of the factors that are most influential in the success of an executive coaching process, arranged in order of importance. Design/methodology/approach – Selection of factors from an exhaustive literature review, and development of a qualitative investigation, applying a Focus Group, a Nominal Group technique, and the Delphi method to a group of experts comprising coaches, coachees, and human resources managers, in order to complete and assess the factors selected. Findings – The most outstanding factors needed in executive coaching are confidentiality, trust, and empathy between coach and coachee; the coach’s ability to generate trust, and her/his competence in communication skills, vocation and commitment; the coachee’s need, motivation, responsibility for his/her own development and commitment to the process; and a guarantee from the organization of the confidentiality of that process. Practical implications – This research furnishes a quantitative criterion for the evaluation and ranking of the determining factors in coaching success, which facilitates a justified selection of factors, both for research and professional purposes. Social implications – This study makes it possible to better channel the allocation of resources and gearing of business decisions for the implementation of coaching programs. Originality/value – This paper provides a systematic review of the empirically based literature dealing with the main success factors in the effective application of executive coaching, and contributes new factors derived from the knowledge of professional experts, along with a classified and ranked list of those factors, assessed in terms of their relevance to the satisfactory outcome of a coaching process.

The academic literature argues that managers, with their resources and capabilities, constitute a source of competitive advantage for companies, but that cooperatives generally have difficulties attracting and retaining competent managers. The present study examines the special efforts made in the creation and development of cooperative managers via corporate training centres in the Mondragon Cooperative Group. The fieldwork that supports this research is a qualitative study based on a series of in-depth interviews with 12 people in charge of Mondragon's training structure. This study confirms that Mondragon's cooperatives have overcome the difficulties common to other cooperatives in attracting and retaining valuable managers. The study also confirmed that Mondragon's management training policy, based on its corporate training centres, is internally perceived as a source of competitive advantages to the cooperatives in the attraction, development and retention of managers.

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This paper analyses Business Process Re-engineering (BPR)implementation in 20 European firms. In contrast with the radical postulates of the early orthodox literature, the findings reveal that BPR was used in a preventive way, with implementation time lengths directly related to the scope of the organisational changes attempted and generating moderately positive results according to corporate performance indicators, with relatively low social cost.