Municipal solid waste (MSW) is a complex challenge to be solved worldwide, intensified in developing countries since in addition to economic and environmental aspects there is also the social aspect represented by the collector individual. From an integrative bibliographic review this study longitudinally analyses the socio-productive inclusion of collectors in the municipal solid waste management (MSWM) at an international level. Aiming: (a) to identify relevant articles describing/studies on MSWM with social inclusion of scavengers around the world; (b) to analyse these articles in order to present its main characteristics; (c) to describe municipal solid waste management with recyclable potential (MSWRP) with socio-productive inclusion of collectors; (d) the study provides a more detailed summary of MSWRP management in some developing countries: Brazil, China, India, Indonesia, Mexico, Nigeria and Pakistan; and (e) to provide a framework indicating the future practices and perspectives of MSWRP. As result, this study presents the paradigms and future questions for an effective improvement of WSWM, such as: Professional Training of Scavengers, Cultural Issues, Empowerment of Scavenger, Recycling Cooperatives and Cooperativism, Policy Issues and Recycling Chain, Management Systems and Process Improvement, Quality of Services Provided, Circular Economy and Informal Sector, Health Quality and Safety at Work, Barriers and Solutions for the Inclusion of the Informal Sector, Environmental, Economic and Social Benefits.

Resumo O presente artigo tem como objetivo analisar se as estratégias adotadas pelas agências bancárias da cidade de Uberaba-MG estão direcionadas para os atributos a que os clientes realmente atribuem maior importância no momento de escolher um serviço bancário. Para isso, a pesquisa utilizou a Técnica do Incidente Crítico (TIC) e a Análise Conjunta (AC), para identificar e mensurar a importância desses atributos para os clientes, e entrevistas semiestruturadas para coletar os atributos em que os bancos investem para atrair e fidelizar os clientes. Com os resultados encontrados, verificou-se que os atributos que os clientes consideram mais importantes durante o processo de escolha são: taxas e tarifas de serviços (28,73%), qualidade do atendimento (18,07%), facilidade de acesso à agência ou caixas eletrônicos (17,42%), serviços oferecidos (16,48%), tempo de espera (14,38%), disponibilidade de agências (2,94%) e conforto do ambiente (1,99%). Portanto, conclui-se que, em geral, os atributos de fidelização adotados pelos bancos estão alinhados com o que os clientes consideram importantes, uma pequena diferença pode ser notada na ordem de importância e nos atributos disponibilidade das agências e conforto do ambiente.

PurposeA quantitative theoretical model is proposed to measure how productivity performance can be affected by strategic decisions related to specific competitive priorities.Design/methodology/approachThis study proposes the Primary Transformation Model (PTM) and an equation to measure cause-and-effect relationships between productivity and competitive priorities.FindingsThe interdependence between productivity and competitive priorities was studied using the PTM and the proposed model indicates that strategies that improve external performance also impact internal productivity. It was also observed that the compatibility between competitive priorities depends on the initial manufacturing conditions and the implementation method adopted.Research limitations/implicationsThe proposed model is theoretical and, as such, is an abstraction of reality and does not consider all possible aspects. It consists of a novel approach that still requires further empirical testing. The PTM provides insights about the trade-offs between productivity and strategic objectives, as well, contributes to the ongoing research on manufacturing strategy and can be further developed in future studies.Practical implicationsThe main practical implication is to allow companies to relate their strategic decisions to their productivity performance.Social implicationsThis research also contributes to societal issues by enabling firms to better align strategic objectives and operations, which ultimately allows offering products more suited to the needs of customers, thus making better use of the required resources and favoring economic growth.Originality/valueThe model proposed allows objective assessment of actions aiming at operational efficiency and effectiveness, in addition to providing insights into cause-and-effect relationships between productivity and competitive priorities. The model can also be used in empirical investigations on manufacturing strategy.